Director Of Client Relations
The Murphy Law Firm • Remote
Posted 52 minutes ago
We’re Growing Fast!
And We’re Looking for a Standout Client Relations Champion!
We are a forward-thinking Family Law Firm on an exciting track of rapid, strategic growth, and we’re searching for an experienced, enthusiastic, and polished Director of Client Relations to become the welcoming face and voice of our firm.
As the first point of contact, you will set the tone for every client’s journey. Your professionalism, warmth, and communication skills will help usher potential clients into the exceptional representation our team is known for.
What You’ll Do:
Answer incoming calls with a smile, confidence, clarity, and genuine care
Manage and respond to emails with professionalism and efficiency
Assist with essential administrative tasks that keep our operations running seamlessly
Engage, qualify, and nurture prospective clients, guiding them further down the sales funnel toward our Directors of Client Engagement
We’re looking for someone who:
Takes pride in delivering an extraordinary client experience
Thrives in a fast-paced, growth-oriented environment
Is passionate about helping people during some of the most pivotal moments of their lives
Is eager to grow with our innovative and expanding firm
Be the first point of contact for new clients who contact the firm. Answer all calls with a SMILE!
Qualify incoming leads
Present the value of the Initial Meeting
Schedule and sell initial meetings with our Director of Client Engagement and Attorney
Follow up with IMs that have been canceled or no-shows
Document all leads and follow-ups on designated Google Sheets
Assist with essential administrative tasks that keep our intake operations running seamlessly
Present the value of the Initial Meeting with our Director of Client Engagement and sell that meeting on the initial contact
- Schedule appointments and ensure the business calendar is accurate and up-to-date
- Answer phone calls and emails and communicate relevant information to the appropriate parties
Sales experience preferred; experience in sales for legal services is a PLUS!
Answer all calls with a SMILE!
Experience with MyCase
Experience with Google Docs sheets for documentation of all calls and follow-up attempts
- Has experience answering telephone calls and troubleshooting stressful situations
- Displays impeccable interpersonal, time management, organizational, and customer service skills
- 1+ year of front desk receptionist experience or related job experience preferred
- Exhibits working knowledge of Microsoft Office and basic computer skills
- Must have graduated high school, received a G.E.D. or equivalent
Compensation
$37,440 - $41,600 yearly with a structured bonus in place
The Murphy Law Firm is in an exciting chapter of major growth, and we’ve built a powerful reputation for delivering exceptional, client-centered results. Our team is diverse, innovative, and united by the core values that define who we are: Passionate. Personable. Persistent.
When you join us, you’re not just taking a job; you’re stepping into a mission-driven firm that celebrates creativity, champions professional development, and is fiercely dedicated to changing lives for the better.
Your Impact Matters Here
Every day, we guide families through some of their most challenging transitions, messy divorces, custody disputes, and emotional turning points, and lead them toward brighter, more stable futures. Being part of our TEAM means making a meaningful difference with every client interaction.
If you're driven, compassionate, and ready to help transform lives across the DMV area, this is where you belong.
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