Director Of Banquets

Doubletree by Hilton Charlotte City Center • Charlotte, NC, US

Posted 1 hour ago

Description

Our thriving hotel is looking for a dedicated director of banquets who is passionate about giving our customers an amazing banquet event experience. You will guarantee that each guest receives world-class service by working directly with them to book banquet space and present options that match their needs and budgets. We also require someone with exceptional leadership abilities to supervise the banquet crew and maintain the best quality of hotel services. Our ideal candidate is a self-starter with 3+ years of hospitality experience, preferably in management, and a strong commitment to client satisfaction. If this describes you, please apply as soon as possible!

Responsibilities

Develop policies, procedures, quality standards, and cost-saving measures within the department to continuously improve the customer-focused banquet area
Send banquet event orders to on-site staff members so they are informed of necessary duties and assignments
Communicate with customers to go through banquet event choices that fit their budget and go over any modifications, questions, or concerns to guarantee a great product is delivered
Document the outcome of each event to assess and make improvements on future events and processes
Provide an optimal level of event service by supervising the banquet area's daily operations, including ordering supplies, supervising event space set-up, and determining staffing levels

Qualifications

At least 3 years in a supervisory role in hospitality or food service
Possess excellent computer skills, especially MS Office -Word, Excel, and Powerpoint
Excellent communication skills for working with clients and other team members
High school diploma or equivalent, associate degree in hospitality management preferred
Must have a strong focus on putting the guest first with exceptional customer service experience

About Doubletree by Hilton Charlotte City Center

As one of the top hotels in the fashionable Uptown Charlotte area, the DoubleTree Charlotte City Center offers an ideal location just eight miles from Charlotte Douglas Airport (CLT). Adjacent to the Spectrum Center, the property makes it easy to catch a concert or sporting event. It also provides close proximity to Bank of America Stadium, home of the NFL Carolina Panthers, Truist Center, and the Charlotte Convention Center.

A twelve-million-dollar renovation enhances the property’s rank as one of the most sought-after hotels in the area. Guests can now look forward to fully redesigned accommodations, the sky-high Rooftop 230 event venue, and a remodeled lobby now featuring a marketplace and full-service café. Previously existing top-notch amenities include an award-winning Italian eatery, forchetta, meeting, and event spaces that can accommodate up to 450 guests, and complimentary high-speed wireless Internet access.