Keller Williams Integrity Lakes | Minneapolis, MN

Full-time, onsite | Monday–Friday

Compensation: $50, 000–$65,000 base salary, plus bonus potential

Help Create an Office Where Agents Thrive

An agent’s experience with a brokerage starts before their first day. A smooth transition, a timely answer, and the right connection can make a lasting difference in their business.

Keller Williams Integrity Lakes is seeking a Director of Agent Services to lead that experience for more than 230 real estate professionals. Based in Minneapolis’ North Loop, this role brings together agent onboarding and support, training and event coordination, office communications, and community engagement.

We’re looking for someone who enjoys helping people and takes ownership of making things work. You notice what needs attention, follow through without repeated reminders, and bring order to a busy environment. You’ll work closely with leadership to create an office where agents feel welcomed, informed, connected, and equipped to succeed.

What You’ll Lead

Agent Onboarding and Transitions

• Own the onboarding process for new and experienced agents, from completed paperwork through orientation and connection to office resources.

• Coordinate license transfers, required documentation, and system activation with the appropriate staff.

• Conduct agent orientations and individual onboarding meetings tailored to each agent’s experience and needs.

• Maintain accurate agent records and onboarding checklists, and coordinate agent departures.

• Introduce incoming agents to leadership, staff, and the broader office community.

Agent Service and Engagement

• Serve as a trusted point of contact for agent questions, resources, and day-to-day support.

• Take ownership of service requests, connecting agents with the right people and following through to resolution.

• Maintain useful resource guides, templates, and frequently asked questions.

• Check in with agents, gather feedback, and identify opportunities to improve their experience.

• Partner with leadership on agent recognition, appreciation, care, and retention initiatives.

Training and Events

• Manage the office training calendar, including instructor scheduling, promotion, registration, setup, and attendance tracking.

• Coordinate orientations, office meetings, recruiting events, community service activities, and agent appreciation events.

• Work with leadership to identify training needs and connect agents with relevant learning opportunities.

• Use attendance and feedback to improve programming and participation.

Leadership and Office Support

• Participate in leadership meetings and share updates on onboarding, agent needs, engagement, and service concerns.

• Improve processes that make agent support more consistent and efficient.

• Provide a professional, welcoming experience for agents, prospective agents, guests, and vendors.

• Support recruiting follow-up, special projects, and daily office operations in partnership with the leadership team.

What You Bring

• Experience in real estate administration, agent services, operations, customer service, event coordination, or a related field.

• Strong organization and follow-through, with the ability to manage competing priorities and meet deadlines.

• Excellent written and verbal communication skills.

• A warm, professional presence and the confidence to take initiative.

• Sound judgment, discretion, and attention to detail when handling sensitive information.

• Comfort learning new technology and helping others use it.

Preferred qualifications: Experience in a real estate brokerage; familiarity with licensing processes, MLS platforms, REALTOR associations, CRM systems, and electronic signature tools. An active or inactive real estate license is helpful but not required.

What Success Looks Like

New agents have a clear, organized transition into the brokerage. Current agents know where to turn and receive responsive support. Training and events are well executed and relevant. Communications are timely and useful. Leadership can count on you to identify needs, solve problems, and follow through.

What We Offer

• $50, 000 – $65,000 base salary, plus bonus potential.

• Paid time off and paid holidays.

• Professional development and training opportunities.

• A people-focused work environment where your contribution is visible.

• Opportunities for professional growth and increased responsibility.

Why Start Your Career with Keller Williams Realty?

We are not just a company; we are a career-building machine with the most awards in the industry:

• Local Dominance: #1 Office for Units Closed in Minneapolis, Hennepin County, and the MLS.
• Elite Culture: Consistently named a "Best Place to Work" (Glassdoor 8 years straight) & "Most Admired Workplace" (Newsweek 2026).
• Agent-Focused: Recognized by Forbes as a "Best Employer for Women" and "Greatest Workplace for Parents & Families" (Newsweek 2024).
• Unmatched Training: Backed by the #1 Training Organization across all industries (Training Magazine).
• Financial Power: Agents globally have earned over $2 Billion in Profit Share.
• Cutting-Edge Tech: Named one of Fortune's Most Innovative Companies (2023); recognized for Best Use of AI in the industry (Inman 2024).
• Proven Model: Consistently dominates RealTrends 500 rankings for transaction volume.

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