Service Writer & Advisor at Hyundai Dealership located in City of Industry, CA

Seeking an experienced writer/advisor to join our team.

• Employment Type: Full-time position with benefits package (medical/dental/401(k))
• Work Environment: Family-oriented with a focus on high service volume and a loyal customer base
• Location: City of Industry, CA, fostering a fun atmosphere

• Ensure that the Customer Service Index (CSI) rating meets the expectations set by the dealership service manager
• Guide customers through the complete service experience, from the service drive to vehicle handover
• Coordinate appointment scheduling and deliver accurate service estimates
• Provide education to customers on the importance of vehicle care and maintenance, following manufacturer guidelines
• Clearly communicate repair and maintenance timelines to customers
• Keep customers updated on any changes in estimates or pick-up times through progress calls or emails
• Accurately record repair and maintenance updates on approved repair orders
• Effectively address and resolve customer inquiries and concerns
• Build strong, positive relationships with customers to encourage repeat and referral business
• Collaborate with managers to achieve daily performance metrics
• Maintain consistent penetration levels for both Customer Pay (CP) and Warranty services

• Possess a high school diploma or GED equivalent
• At least six months of work/training experience in the automotive industry or a closely related field
• Knowledgeable about newer vehicle technologies
• Outstanding customer service abilities
• Analytical and adept at multitasking
• Work independently and with minimal supervision
• Positive attitude and team-oriented
• Remarkable written and verbal communication skills
• Substantial and consistent work record
• Valid driver's license and a clean driving record
• Professional attitude and behavior
• Mobile applications and software user interface with existing solutions are a plus

Located in City of Industry, California, Puente Hills Hyundai is a full-service Hyundai dealership dedicated to providing an exceptional automotive experience for drivers throughout Los Angeles County. We offer a wide selection of new Hyundai models, certified pre-owned, and quality used vehicles, along with professional service, maintenance, and genuine Hyundai parts.

As a family-owned, team-focused dealership, we prioritize employee satisfaction and growth. Our staff enjoys competitive pay, commissions and bonuses for sales roles, health benefits, 401(k), paid time off, and employee discounts, all within a supportive, collaborative, and fast-paced environment. At Puente Hills Hyundai, we believe that happy employees create happy customers, and we provide opportunities for team members to learn, grow, and build a rewarding career in the automotive industry.