Grote Mitsubishi is seeking a driven, skilled, and customer-focused Service Manager to lead our high-performing service department. This role is perfect for someone who thrives in a fast-paced environment, excels at team leadership, and understands the ins and outs of automotive service operations.

As our Service Manager, you’ll oversee daily workflow, ensure top-tier customer satisfaction, mentor service staff, and maintain the highest standards of repair quality and efficiency. If you’re a strategic thinker with a passion for delivering exceptional service experiences, we want you on our team.

• Lead, mentor, and support service advisors, technicians, and support staff to achieve department goals
• Maintain exceptional customer satisfaction by addressing concerns and ensuring timely, high-quality service delivery
• Oversee scheduling, work distribution, and shop productivity to optimize workflow
• Monitor and verify warranty claims, repair orders, cost estimates, and all related service documentation
• Ensure compliance with dealership policies, manufacturer guidelines, and safety standards
• Collaborate with parts and sales departments to maintain seamless dealership operations
• Track department performance, identify opportunities for improvement, and implement effective process enhancements
• Manage service department budgets, expenses, and profitability

• Proven experience in automotive service management or a leadership role within a dealership service department
• Strong leadership, communication, and organizational skills
• Deep understanding of automotive repair processes, warranty policies, and customer service best practices
• High school diploma or GED required; additional technical or management training preferred
• Valid state-issued driver’s license with a clean driving record
• Strong problem-solving abilities and a commitment to operational excellence

At Grote Automotive, we’re committed to putting the fun back in car buying. We believe purchasing and servicing a vehicle should be stress-free and centered around exceptional customer care. From sales to service, our team works together to create a positive experience for every customer who walks through our doors. We pride ourselves on a fast-paced, supportive environment where employees are valued, growth is encouraged, and great service always comes first.

Why Join Our Team?

We believe great employees deserve great benefits. That's why we offer:

• Comprehensive Health Insurance
• Dental & Vision Coverage
• Basic & Voluntary Life Insurance
• 401(k) Retirement Savings Plan
• Paid Vacation
• Career Growth & Advancement Opportunities
• Supportive Team Environment

Join a company that values your hard work and invests in your future.