Customer Success Manager

Location: Fort Collins, CO, 80524

About the Role

We are seeking an experienced Customer Success Manager to join our team in Fort Collins, CO. The ideal candidate will be passionate about building strong client relationships, driving customer satisfaction, and ensuring successful adoption of our products and services. This role requires a proactive approach to client engagement and a deep understanding of customer needs to help maximize their success.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring their ongoing satisfaction and success.
• Develop and maintain strong relationships with clients to understand their business goals and challenges.
• Collaborate with sales, product, and support teams to address client needs and deliver tailored solutions.
• Monitor client health metrics and proactively identify opportunities for growth and risk mitigation.
• Conduct regular check-ins, business reviews, and training sessions to drive product adoption and value realization.
• Utilize Salesforce to manage client information, track interactions, and report on customer success metrics.

Qualifications

• 5-10 years of client-facing experience preferred, ideally in customer success, account management, or related roles.
• Proficiency with Salesforce or similar CRM platforms.
• Strong communication and interpersonal skills with the ability to build rapport and trust with clients.
• Problem-solving mindset with a focus on delivering exceptional customer experiences.
• Ability to work collaboratively across teams and manage multiple client accounts simultaneously.
• Detail-oriented with excellent organizational and time management skills.