Customer Services Director

Chandler Law, LLC • Alpharetta, GA, US

Posted 1 hour ago

Description

We’re looking for an enthusiastic, highly motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Responsibilities

Respond to customer inquiries, product and service questions, and customer complaints
Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
Work closely with the sales lead to stay up-to-date on service and product knowledge
Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
Maintain customer accounts and update with new account information as needed

Qualifications

Associate's degree or higher

Previous work in a customer-facing position
Display strong communication skills, active listening skills, and personal skills

Compensation

$52,000/year

About Chandler Law, LLC

You’ll be a great fit for Chandler Law if…

You’re someone who thrives in a detail-oriented, high-accountability environment, but you also enjoy being part of a collegial, supportive team. We value proactive communication, professional curiosity, and integrity. Our culture is grounded in collaboration, mentorship, and a shared commitment to client service excellence.