Customer Service Advisor

The Cormier Group • Port Allen, LA, US

Posted 1 year ago

Description

Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!

Responsibilities

We believe in having a work-life balance and freedom for you and your family! Own your own schedule and your own time!
We equip agents with cutting-edge technology and a comprehensive product portfolio that makes closing the sale simple and easy
We offer five different income streams, including stock shares to reward your enterprising efforts (your income is not limited)
We provide a health benefit plan for you and your family
We will train, mentor, and coach you the entire way. We use one-on-one mentorship
We have leads sent directly to your phone
No cold calling, no door knocking, no relying on referrals only

Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed
Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
Validate client insurance coverage and present policyholders with proof of insurance documents
Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal

Qualifications

Strong communication skills, you can work anywhere in the country, but you have to be plugged into your mentor (your mentor does not succeed unless you do)
No felonies
Willing to get an insurance license
Be motivated! This is a commission-based position, and you can earn it if you put in the work
Trainable
Coachable
Applicants must have a strong work ethic, be driven to succeed, and be willing to go above and beyond to achieve above-average results
Must be willing to work for the income you expect to make in your first year

You must have previous customer service experience for this position
Must possess exemplary interpersonal skills, communication skills, and active listening skills
Knowledge of insurance products and policy schedules is preferred
Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents
High school diploma or GED equivalent needed

Compensation

$40,000 - $75,000/year

About The Cormier Group

We help people by providing affordable final expense, whole life, term, and IUL policies. We work with thousands of agents to reach as many people as possible across the country. We are focused on the things that matter. We never spend time or energy worrying about things that don’t either get us closer to our goals or help us accomplish our objectives. Our objectives are to help people by offering affordable final-expense products and to build up agents to be as successful as possible.

We believe that just because something has always been done a certain way doesn’t mean it’s the best way. As a company, we are always looking for new ways to innovate and solve problems to continue working towards our desired results. As a company and as individuals, we strive to operate at the highest moral standards. In the business, we work hard to do right by the people we serve.