Customer Service Specialist

Century 21 Price Right • Lewiston, ID, US

Posted 10 hours ago

Description

Customer Service Specialist & Administrative Assistant

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

Responsibilities

Front Desk & Customer Service
- Welcome clients and visitors with a friendly, professional demeanor
- Direct walk-ins to the correct agent or department
- Answer phones and assist with basic questions
- Maintain a calm, helpful presence even during busy moments
Office Support & Daily Operations
- Make office coffee each morning and keep common areas presentable
- Reset conference rooms after meetings (wipe tables, tidy chairs, remove trash)
- Clean small messes as needed (e.g., fingerprints on glass, spills)
- Restock copier paper, folders, marketing materials, and general supplies
- Maintain a weekly supply list and notify management when items need ordering
Real Estate & Property Management Training Provided
- Learn property management workflows and administrative processes
- Assist with PM inspections (training provided)
- Support real estate marketing tasks such as listing prep, signage coordination, and basic online posting
- Grow into higher-level administrative responsibilities as skills develop

Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
Interact with the sales lead to maintain and improve service and product knowledge
Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
Record customer interactions and follow up on their experience with our company
Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints

Qualifications

Who You Are

Friendly, patient, and comfortable interacting with the public
Organized with strong attention to detail
Able to multitask and prioritize in a fast-paced office
Willing to learn real estate and property management systems
A team player who takes pride in keeping the office running smoothly

Requirements

Basic computer skills (email, printing, scanning)
Professional communication skills
Ability to lift up to 20 lbs (paper boxes, supply restocking)
Reliable attendance and punctuality

What We Offer

Hands-on training in real estate and property management
Growth opportunities within the company
Supportive team environment
Competitive pay based on experience
Benefits including retirement, holiday, vacation, sick, and health

If you enjoy helping people, keeping things organized, and being the go-to person who keeps the office humming, we’d love to meet you. Apply today

High school graduate, G.E.D. recipient, or equivalent
Experience working in a customer-oriented atmosphere
Must possess exemplary interpersonal skills, communication skills, and active listening skills

Compensation

$17 - $22/hour

About Century 21 Price Right

CENTURY 21 Price Right Property Management provides real estate services to the Lewis-Clark Valley and surrounding areas and is a leading property management firm dedicated to providing exceptional service to clients and residents. We manage a diverse portfolio of residential and commercial properties and pride ourselves on our professionalism, integrity, and supportive team environment.