Customer Service Specialist
Semper Solr • Aurora, IL, US
Posted 7 months ago
Description
Customer Service Specialist - HOURLY PAY
We’re looking for an enthusiastic, highly motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Responsibilities
- Interact face-to-face with homeowners
- Educate customers on solar benefits, government incentives, and savings programs
- Collect basic information from homeowners to help schedule consultations
- Maintain a positive and professional demeanor during in-person interactions
- Attend team meetings, trainings, and performance coaching sessions
- Represent Semper SolR’s values with integrity, clarity, and confidence
- Maintain customer accounts and update with new account information as needed
- Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
- Respond to customer inquiries, product and service questions, and customer complaints
- Communicate frequent customer suggestions to the team to troubleshoot
Qualifications
- Strong people skills; comfortable speaking with homeowners in person
- Reliable, punctual, and self-motivated
- Energetic and professional presentation
- Ability to work outdoors and walk designated routes
- Willingness to learn and follow a proven communication system
- Strong knowledge of customer interface and interaction
- Must have graduated high school, received a G.E.D. or equivalent
- Excellent active listening, interpersonal, and communication skills
Compensation
$20 - $22/hour
About Semper Solr
As a veteran-owned company, we assist our community and homeowners in choosing an efficient and affordable solar system that best meets their needs and provides sustainable energy for our community. We believe that solar power should be accessible to everyone, and we specialize in providing financing options that help homeowners save on their monthly bills immediately.
Why you'll love it here:
- Accelerated Advancement opportunities
- Competitive compensation plans
- Veteran-Owned Company
- Top priority, awesome team culture
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