We’re looking for a bilingual CSR (English & Spanish) to provide customer support and handle admin tasks. This role supports our operations and ensures smooth communication with clients and technicians.

This position is remote in Colombia.

• Support customers via phone, email, and chat

• Handle scheduling, data entry, and document management
  

• Strong communication skills in English & Spanish required

• Customer service/admin experience

• Detail‑oriented, organized, and able to multitask

• Experience with the fire protection industry (alarms, sprinklers, extinguishers, backflow, suppression systems) is a plus

• Working directly with technicians and customers

• Using platforms such as Service Fusion is preferred

• Familiarity with scheduling, dispatching, and service calls

• Knowledge of NFPA standards and fire protection terminology
  
  

N8 Fire & Safety is a fast-growing fire protection and life safety company based in Schertz, Texas.

We are a tech-driven, growth-focused organization that values accountability, teamwork, adaptability, and professional excellence. As a scaling company, we offer meaningful career growth to individuals ready to grow with us.

The Spoils of War (What We Offer)

We expect elite performance, and we reward it accordingly.

• Top-Tier Base Pay: Paid for your expertise and your hustle.
• End-of-Year Bounties: Massive performance bonuses based directly on how hard you kick ass and drive the division's growth.
• Health Insurance: Comprehensive coverage to keep you and your crew operational.
• Upside Glory: The rare opportunity to help build a division in your image and reap the financial rewards of true growth.