Customer Service Representative

Chester County FuelMalvern, PA, US

Posted 2 hours ago

Description

Do you enjoy helping people, solving problems, and keeping things running smoothly in a fast-paced environment?

Chester County Fuel is looking for a Customer Service Representative who thrives on delivering exceptional customer experiences while supporting the daily operations of a growing, family-owned company. If you're organized, proactive, and enjoy making a difference every day, we'd love to meet you!

What We Offer

  • $45,700 - $52,000 annual salary
  • Medical and dental insurance
  • Disability insurance
  • 401(k) with company match
  • Paid Time Off
  • 6 paid holidays annually
  • Supportive, family-oriented work environment
  • Long-term stability with growth opportunities


Responsibilities

  • Handle high-volume calls and provide prompt customer support
  • Schedule fuel deliveries and service appointments efficiently
  • Manage customer accounts, billing, and payment processing
  • Maintain accurate records, databases, and customer information
  • Administer pricing programs, renewals, and service contracts
  • Support special projects and process improvement initiatives

Qualifications

  • High school diploma required
  • HVAC experience is a plus
  • Strong communication and customer service skills
  • Highly organized with the ability to multitask in a fast-paced setting
  • Tech-savvy with the ability to quickly learn new systems
  • Proficient in Microsoft Office (Excel and Word preferred)

Compensation

$47,000 - $52,000/year

About Chester County Fuel

Chester County Fuel is a trusted, family-owned heating and cooling company built on reliability, responsiveness, and lasting customer relationships. We combine hands-on service with a people-first approach where every team member plays a real role in our success.

We’re growing steadily while keeping our close-knit culture. Fast decisions, meaningful work, and a team that supports one another every day.

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