Client Service Coordinator

Lauderhill, FL | Full-Time Preferred | Part-Time May Be Considered

A fast-moving client service role for someone who takes ownership, communicates proactively, and keeps multiple projects moving without waiting for step-by-step direction.

About the Position

Image360 Lauderhill is looking for an organized, responsive, and genuinely helpful Client Service Coordinator to join our growing visual communications and signage company.

This person will work closely with our Center Manager and serve as an important connection between clients, sales team, design department, production team, and installers. You will help move projects from the initial inquiry through completion while keeping clients informed and making sure important details do not fall through the cracks.

Our environment is busy, fast-moving, and highly collaborative. Priorities can change quickly, so this position is best suited for someone who stays organized, communicates proactively, and enjoys keeping multiple projects moving at once.

Once trained, you will be expected to take ownership of your responsibilities, work independently, anticipate what needs to happen next, and keep projects moving without waiting for step-by-step direction.

Sign or printing industry experience is helpful, but we are willing to train the right person.

Our 5-Star Customer Experience

We believe great customer service means being proactive, responsive, and dependable. Our team works toward:

• Making every initial client interaction positive and helpful

• Responding to new inquiries within four business hours

• Providing straightforward quotes within 24 hours whenever possible

• Following up consistently on every quote until we receive a decision

• Keeping clients informed throughout their projects

• Completing projects on time and making things right when problems arise

• Following up after completed projects to thank clients and confirm their satisfaction

What Success Looks Like

The right person will become someone clients trust, and our team can rely on. You will take ownership of the everyday communication, coordination, and follow-up that keeps projects organized, clients informed, and orders moving toward completion.

Position Details

This is an on-site position that involves regular computer and telephone work, occasional time in our production environment, and the ability to occasionally move materials or completed projects weighing up to 25 pounds, with reasonable accommodations available.

This position is expected to be full-time, although we may consider a strong candidate seeking a consistent part-time schedule.

• Respond promptly and professionally to incoming phone calls, emails, website leads, and walk-in clients

• Learn about each client’s needs, gather complete project information, and help identify the appropriate products or solutions

• Prepare estimates and quotes for straightforward projects and assist the sales team with more complex opportunities

• Enter and maintain accurate client, estimate, and order information in our business management system

• Coordinate client communication throughout the project, including artwork, proofs, approvals, deposits, scheduling, and order status

• Serve as a liaison between clients, sales, design, production, and installation

• Follow up consistently on open estimates, pending approvals, missing information, and completed projects

• Help keep projects moving by identifying delays, unanswered questions, and potential problems before they affect the client

• Review work orders and outgoing projects for accuracy, completeness, and quality

• Assist with invoicing, payment follow-up, purchase orders, packing slips, and other administrative needs

• Maintain an organized, professional, and welcoming front office and showroom

• Build strong client relationships that encourage repeat business and referrals

• Provide additional administrative and project support as needed

• At least two years of customer service, account coordination, inside sales, or administrative experience

• Strong written and verbal communication skills

• Excellent organization, attention to detail, and follow-through

• Comfortable working in a fast-paced environment where priorities shift, deadlines matter, and several projects may require attention at the same time

• A self-directed, resourceful approach—you ask questions when needed, but once trained, can make sound decisions, take initiative, and follow responsibilities through to completion

• Confidence communicating with clients and coworkers to obtain answers and resolve problems

• Comfortable working with numbers, measurements, pricing, purchase orders, invoices, and basic business math

• Proficiency with Microsoft Office and the ability to learn new software

• A positive, professional attitude and a willingness to take ownership of responsibilities

• Experience in signage, printing, graphics, construction, manufacturing, or project coordination is a plus, but not required

• Spanish or bilingual communication skills would be helpful, but are not required

Image360 Lauderhill is a locally owned and operated visual communications company serving businesses and organizations throughout South Florida. We design, produce, and install a wide range of custom signage and graphics—from everyday business signs and displays to large, complex projects involving multiple locations, departments, and installation requirements.

We are a growing, hands-on company with a fast-moving and highly collaborative work environment. Our team works closely across sales, client service, design, production, and installation to deliver quality work and a dependable customer experience. We value people who communicate openly, take ownership of their responsibilities, support their teammates, and take pride in helping clients bring their ideas to life.