Are you the person who stays calm when things get busy, solves problems before they grow, and makes sure customers feel heard? Do you enjoy coordinating moving parts and following through to make sure things get done?

We’re seeking a Customer Service Representative who brings a service-first mindset and strong organizational skills to a fast-paced environment. In this role, you’ll respond to questions, coordinate services, communicate with vendors, and keep important details on track. Your ability to build relationships and follow through will help create a positive experience for everyone we serve.

If you have a background in hospitality, food service, retail, or another customer-focused industry, we’d love to hear from you! Experience as a restaurant or hotel manager, general manager, or customer service leader could translate well to this opportunity.

Compensation & Benefits

• Base salary: $45,000–$55,000 annually

• Medical benefits available

• PTO

• Long-term growth opportunities

• Serve as a friendly, professional point of contact for customers, responding to questions and addressing concerns.

• Coordinate service requests and follow up to ensure issues are resolved promptly.

• Communicate with vendors and service providers to schedule work and keep everyone informed.

• Organize inspections, appointments, and other activities while keeping track of deadlines.

• Maintain accurate records and update information in company systems.

• Monitor ongoing needs and flag issues that require attention.

• Work closely with team members to prioritize tasks and keep daily operations running smoothly.

• Identify opportunities to improve processes and create a better customer experience.

• Track relevant information and reports to help the team identify trends and areas for improvement.

• Experience in customer service, hospitality, food service, retail, or another role involving customer interaction and coordination.

• Ability to handle questions and concerns with professionalism, empathy, and a solution-oriented approach.

• Strong organizational skills and the ability to manage multiple priorities in a busy environment.

• Experience coordinating schedules, service providers, or day-to-day operations.

• Clear communication skills and a commitment to following through.

• Comfort using computers, databases, and other systems to maintain accurate information.

• A proactive mindset and an interest in finding ways to improve how things get done.

At All County Nova Property Management, we believe property ownership should be simple, profitable, and stress-free. Serving the Washington, DC, and Maryland areas, we specialize in providing comprehensive property management services that protect investments, maximize rental income, and deliver exceptional experiences for both property owners and tenants. Our team is committed to professionalism, transparency, and reliable communication, ensuring every property is managed with care and every tenant feels at home.