HGM Glass is a family-owned residential and small commercial custom glass company serving customers with high-quality glass, mirror, shower doors, and glazing solutions. We are seeking a highly organized, customer-focused professional to serve as the central point of communication for incoming customer inquiries, office coordination, and operational support.

This position plays a critical role in creating a positive customer experience while helping coordinate communication between customers, sales staff, production, and installation teams. The ideal candidate is detail-oriented, personable, proactive, and comfortable managing multiple responsibilities in a fast-paced environment.

Customer & Lead Management

• Serve as the primary point of contact for all inbound leads via phone, email, and walk-in inquiries
• Answer customer questions professionally and gather project details to facilitate quoting
• Enter lead and customer information accurately into our CRM system
• Create and assign follow-up tasks to the appropriate salesperson for quoting and follow-through

Order Processing & Billing

• Enter approved orders into the system and generate customer invoices
• Collect payments and accurately record transactions in QuickBooks
• Send final invoices and billing statements upon job completion
• Maintain organized and up-to-date customer billing records

Operations & Installation Support

• Accept and log incoming product deliveries, verifying accuracy against purchase orders
• Organize and prepare job paperwork, work orders, and documentation for the installation team
• Coordinate with the installation team to ensure they have complete and accurate project information before each job
• Maintain an organized office environment and filing system for active and completed projects

Required

• Prior experience in customer service, preferably in the construction industry or a related trade environment
• Hands-on experience with QuickBooks Online for invoicing, payments, and basic bookkeeping
• Strong phone etiquette and customer-facing communication skills
• Proficiency with CRM software and general office tools (email, Microsoft Office, etc.)
• Highly organized with strong attention to detail and the ability to manage multiple priorities
• Reliable, punctual, and a team-oriented attitude

Preferred

• Experience in a glass, window, door, or specialty construction company
• Experience coordinating between sales teams and field crews

HGM Glass is a family-owned and operated full-service glass shop in Hanover, PA. We specialize in custom glass shower enclosures, wine rooms, insulated glass units, mirrors, and a variety of other custom glass work.

At HGM Glass, our work is guided by our core values, which define who we are and how we succeed:

G.L.A.S.S.

• Growth – Committing to continuous improvement and innovation in the glass industry.
• Leadership – Putting people over profit by leading with integrity.
• Adaptability – Embracing change and challenge to deliver the best results.
• Service – Providing a consistent and exceptional client experience.
• Safety – Ensuring the well-being of our team and clients in every aspect of their experience