Customer Service Manager
Swift Heating & A/C•Cedar City, UT, US
Posted ago
Description

Job Title:

HVAC Customer Service Representative (CSR)

Company:

Swift Heating & AC

Location:

Cedar City, UT

Position Type:

Full-Time | Monday–Friday | Occasional Weekend Phone Call Availability


Position Summary:

Swift Heating & AC is seeking a proactive, organized, and customer-focused HVAC Customer Service Representative (CSR) to serve as the first point of contact for our service department customers. The CSR will be responsible for answering or returning all incoming calls within 5 minutes, scheduling service calls, managing scheduling software, invoicing through QuickBooks, and supporting administrative and social media tasks to ensure a smooth customer experience.


Preferred Skills:

  • Previous experience in HVAC, plumbing, electrical, or other skilled trades industries.
  • Knowledge of basic invoicing, collections, and payment tracking procedures.
  • Comfort with light marketing and customer engagement through social media.
Responsibilities
  • Answer all incoming calls or return missed calls within 5 minutes.
  • Schedule HVAC service calls efficiently using company scheduling software.
  • Monitor and update the scheduling system throughout the day for accuracy and changes.
  • Enter customer and service information accurately into QuickBooks.
  • Invoice service calls for property managers and ensure payment is secured from homeowners.
  • Monitor Swift Heating & AC’s social media accounts for messages, comments, and customer inquiries; respond appropriately or escalate as needed.
  • Perform additional administrative tasks as assigned, including during slower periods and the off-season.
  • Maintain a professional and courteous demeanor with customers, vendors, and internal team members.
  • Support the service team by providing updates, dispatch information, and customer notes when necessary.


Qualifications
  • Prior experience in a customer service or administrative role (HVAC industry preferred).
  • Proficiency in scheduling software and QuickBooks (or strong ability to learn quickly).
  • Strong written and verbal communication skills.
  • Exceptional organizational skills and attention to detail.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Reliable, self-motivated, and able to work with minimal supervision.
  • Familiarity with social media platforms (Facebook, Instagram, Google My Business) is a plus.
Compensation
$33,000+
About Swift Heating & A/C

Swift Heating & A/C is a fast-growing company in Iron County, UT, that does work outside of Iron County as well. We pride ourselves on providing our customers with quality service in a timely manner. We believe in building lasting relationships that our customers can count on. When we install a system or perform a service call, our customers can know that the work was performed correctly and that the suggestions given are for the betterment of the customer.

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