Customer Service Associate

Pinnacle Financial Group • Remote

Posted 5 hours ago

Description

We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and who can’t wait to get started!

Responsibilities

Record customer interactions and follow up on their experience with our company
Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
Ensure customer account information is up-to-date
Identify common customer issues and bring them to the attention of the team
Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction

Qualifications

Life insurance license preferred but not required — must be willing to obtain one
Previous phone sales, telesales, call center, or customer service experience preferred
Confident and professional communicating with clients by phone
Comfortable making outbound calls and following up consistently
Self-motivated, coachable, competitive, and goal-oriented
Ability to handle rejection and maintain a positive attitude
Comfortable working in a commission-based sales environment
Reliable computer, high-speed internet, and quiet remote workspace
Willing to participate in training, coaching, and role-play
Strong follow-up, organization, and time-management skills
No financial misdealers or felonies

Display strong communication skills, active listening skills, and personal skills
Strong knowledge of customer interface and interaction
High school diploma, G.E.D. or equivalent

Compensation

Up to $6,000 per month

About Pinnacle Financial Group

Pinnacle Financial Group represents one of the leading final expense providers in the United States. Our mission is to equip our professionals for success through mentorship, leadership development, and continuous support. We are committed to helping our team members grow both professionally and personally.

We also offer:

Comprehensive training and ongoing support.
Opportunities for career advancement and income growth.

If you’re looking for a stable, relationship-focused role with growth potential, we encourage you to apply today.