Customer Service Agent

Michael Popwell State Farm • Suwanee, GA, US

Posted 3 years ago

Description

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Responsibilities

Identify common customer issues and bring them to the attention of the team
Maintain customer accounts and update with new account information as needed
Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
Regularly meet with sales lead to receive the newest service and product knowledge

Qualifications

High school graduate, G.E.D. recipient, or equivalent
Previous work in a customer-facing position
Excellent active listening, interpersonal, and communication skills

Compensation

$45,000 - $55,000/year

About Michael Popwell State Farm

We are one of the top-producing State Farm Agencies in the state with big dreams and aspirations. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and has fun while we are doing it! If you are self-motivated, possess an enterprising spirit, and have a desire to win and achieve results, please consider joining our team.

About Our Agency:

Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
Our office is located in Suwanee.
We have over 25 years of combined insurance experience in our office.
Additional languages spoken: Spanish.

If you want a career, not a job, then we encourage you to apply.