Customer Service Agent

Michael Popwell State Farm • Cumming, GA, US

Posted 2 days ago

Description

Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!

Responsibilities

Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
Apply appropriate changes to consumer policies based on the information provided
Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal
Validate client insurance coverage and present policyholders with proof of insurance documents
Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed

Qualifications

High school diploma or GED equivalent needed
Basic knowledge of insurance policy procedures and schedules is preferred
Display strong communication skills, active listening skills, and personal skills
Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
You must have previous customer service experience for this position

Compensation

$55,000 - $60,000 yearly

About Michael Popwell State Farm

We are one of the top-producing State Farm Agencies in the state with big dreams and aspirations. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and has fun while we are doing it! If you are self-motivated, possess an enterprising spirit, and have a desire to win and achieve results, please consider joining our team.

About Our Agency:

Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
Our office is located in Suwanee.
We have over 25 years of combined insurance experience in our office.
Additional languages spoken: Spanish.

If you want a career, not a job, then we encourage you to apply.