Customer Service Agent
LeaderOne Financial Corp • Chicago, IL, US
Posted 2 months ago
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.
- Reply to incoming calls from customers including products and service questions, general information, and complaints
- Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
- Identify common customer issues and bring them to the attention of the team
- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
- Display strong communication skills, active listening skills, and personal skills
- Previous work in a customer-facing position
- High school graduate, G.E.D. recipient, or equivalent
Compensation
$47,000 (Salary + Bonus)
Why This Role Is a Real Opportunity
- We train you completely. You don't need any mortgage experience. Most people in this industry were never actually taught how to do their jobs. You will be. You'll get a structured training program and documented processes for everything. If you're the kind of person who wants to master a craft, this is a rare setup.
- You'll matter here. This isn't a call center with 200 headsets. You're joining a small, tight team where you're the first voice clients hear and the person who keeps everything on track. When a family closes on their home, you'll know you were a real part of it.
- Real growth, on a real path. Our branch is scaling — which means the person in this seat has a clear runway to grow in responsibility, title, and pay. Your ceiling here is your work ethic, not your resume.
- Structure and stability. Consistent schedule, clear expectations, and a team that runs on process — not chaos. If you're the organized one, you'll recognize this place as home.
This job has closed
This position is no longer accepting applications. Browse new opportunities to find your next role.
Browse New JobsShare this job
All jobs / Jobs in IL / LeaderOne Financial Corp / Customer Service Agent
Not quite what you're looking for? Search jobs by title, location, or company.