Customer Service Agent

LeaderOne Financial Corp • Chicago, IL, US

Posted 3 days ago

Description

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

Responsibilities

Reply to incoming calls from customers including products and service questions, general information, and complaints
Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
Identify common customer issues and bring them to the attention of the team
Provide thorough follow-ups to customer interactions, ensuring customer satisfaction

Qualifications

Display strong communication skills, active listening skills, and personal skills
Previous work in a customer-facing position
High school graduate, G.E.D. recipient, or equivalent

Compensation

$47,000 - $47,000/year

About LeaderOne Financial Corp

Why This Role Is a Real Opportunity

We train you completely. You don't need any mortgage experience. Most people in this industry were never actually taught how to do their jobs. You will be. You'll get a structured training program, documented processes for everything, If you're the kind of person who wants to master a craft, this is a rare setup.

You'll matter here. This isn't a call center with 200 headsets. You're joining a small, tight team where you're the first voice our clients hear and the person who keeps everything on track. When a family closes on their home, you'll know you were a real part of it.

Real growth, on a real path. Our branch is scaling — which means the person in this seat has a clear runway to grow in responsibility, title, and pay. Your ceiling here is your work ethic, not your resume.

Structure and stability. Consistent schedule, clear expectations, and a team that runs on process — not chaos. If you're the organized one, you'll recognize this place as home.