Customer Service Advisor

Michael Popwell State Farm • Cumming, GA, US

Posted 3 years ago

Description

Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!

Responsibilities

Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
Make accurate modifications to consumer policies depending on the information supplied
Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal
Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed
Validate client insurance coverage and present policyholders with proof of insurance documents

Qualifications

Must have high school diploma or GED equivalent
A general understanding of insurance policies and schedules is preferred
Must possess exemplary interpersonal skills, communication skills, and active listening skills
Prior work in a customer-facing position or customer service role is required
Must have knowledge of Microsoft Office and customer relationship management software

Compensation

$55,000 - $60,000 yearly

About Michael Popwell State Farm

We are one of the top-producing State Farm Agencies in the state with big dreams and aspirations. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and has fun while we are doing it! If you are self-motivated, possess an enterprising spirit, and have a desire to win and achieve results, please consider joining our team.

About Our Agency:

Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
Our office is located in Suwanee.
We have over 25 years of combined insurance experience in our office.
Additional languages spoken: Spanish.

If you want a career, not a job, then we encourage you to apply.