Customer Care Specialist
Chester County Fuel • Malvern, PA, US
Posted 1 month ago
Description
Join a company where customers know your name and your work genuinely makes a difference.
Chester County Fuel has been serving Chester County families for decades, and we're looking for someone who enjoys helping people, solving problems, and being the friendly voice customers trust. If you thrive in a fast-paced environment where every day is different and your contributions are valued, we'd love to meet you.
What We Offer
$45,700 - $52,000 annual salary
Medical and dental insurance
Disability insurance
401(k) with company match
Paid Time Off
6 paid holidays annually
Supportive, family-oriented work environment
Long-term stability with growth opportunities
Responsibilities
Deliver exceptional customer service while serving as the primary point of contact for customers by phone, email, and in person
Coordinate fuel deliveries, HVAC service appointments, and technician schedules to keep operations running smoothly
Resolve customer questions, billing inquiries, and service issues with professionalism and urgency
Maintain accurate customer records, pricing programs, contracts, and account information
Partner with the operations team to improve processes, solve problems, and create outstanding customer experiences
Support a collaborative office environment where teamwork, reliability, and attention to detail are valued
Qualifications
- High school diploma required
- HVAC experience is a plus
- Strong communication and customer service skills
- Highly organized with the ability to multitask in a fast-paced setting
- Tech-savvy with the ability to quickly learn new systems
- Proficient in Microsoft Office (Excel and Word preferred)
Compensation
$45,700 – $52,000 based on experience
About Chester County Fuel
At Chester County Fuel, we believe a well-run business starts with a dependable team. As a locally owned heating and cooling company, we've earned the trust of our community by delivering reliable service and building lasting relationships with our customers. We're committed to creating a workplace where employees are respected, supported, and given opportunities to grow while contributing to the continued success of our business.
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