Company: Providence In-home Care Service

Location: Remote (United States)

Employment Type: Full-Time

Compensation: $22 – $30 per hour ($45,760–$62,400 annually), based on experience and qualifications

About Providence In-home Care Service

Providence In-home Care Service is dedicated to providing compassionate, high-quality in-home care that enhances the independence, dignity, and well-being of clients. We are committed to delivering exceptional service through a team of caring professionals who make a meaningful difference in the lives of individuals and families every day.

Position Summary

Providence In-home Care Service is seeking a highly organized, customer-focused, and detail-oriented Remote Customer Care Administrator to join our growing team. This position serves as a primary point of contact for clients, caregivers, and community partners, ensuring a seamless customer experience while providing essential administrative support.

The ideal candidate possesses outstanding communication skills, strong problem-solving abilities, and the ability to effectively manage multiple responsibilities in a remote work environment. This role requires professionalism, empathy, discretion, and a commitment to excellence in customer service.

Compensation & Benefits

Providence In-home Care Service offers a competitive compensation package designed to support the well-being and professional growth of our employees.

Compensation

• $22.00–$30.00 per hour, based on qualifications and experience
• Annual performance evaluations and compensation reviews
• Opportunities for career advancement and internal promotion

Benefits

• Comprehensive health, dental, and vision insurance
• Paid Time Off (PTO)
• Paid holidays
• Paid sick leave
• 401(k) retirement savings plan with employer contribution (where applicable)
• Employee Assistance Program (EAP)
• Life and disability insurance options
• Professional development and continuing education opportunities
• Flexible remote work environment
• Home office technology and equipment support
• Employee recognition and appreciation programs
• Referral bonus opportunities
• Supportive and inclusive workplace culture

Why Join Providence In-home Care Service?

At Providence In-home Care Service, we believe our employees are our greatest asset. We foster a culture of compassion, integrity, professionalism, and teamwork. As a Remote Customer Care Administrator, you will play a vital role in supporting clients and caregivers while contributing to our mission of delivering exceptional in-home care services.

• Serve as the primary contact for client, caregiver, and stakeholder inquiries via phone, email, and virtual communication platforms.
• Provide exceptional customer service by addressing questions, concerns, and service-related requests in a timely and professional manner.
• Maintain accurate and confidential client records, ensuring compliance with company policies and applicable regulations.
• Coordinate appointments, schedules, service updates, and administrative workflows.
• Assist with new client intake, caregiver onboarding documentation, and record management.
• Monitor customer satisfaction and proactively resolve issues to maintain positive client relationships.
• Support billing inquiries, reporting functions, data entry, and general administrative operations.
• Collaborate with care coordinators, management, and field staff to ensure efficient service delivery.
• Prepare reports, correspondence, and other administrative documents as needed.
• Maintain confidentiality and protect sensitive client and company information at all times.
• Participate in ongoing training and professional development opportunities.

Required

• High school diploma or equivalent required.
• Minimum of 1–2 years of experience in customer service, administrative support, healthcare administration, or a related field.
• Excellent verbal and written communication skills.
• Strong organizational, multitasking, and time-management abilities.
• Proficiency in Microsoft Office Suite, Google Workspace, and cloud-based software systems.
• Ability to work independently and effectively in a remote environment.
• Strong attention to detail and commitment to accuracy.

Preferred

• Associate degree or higher in Business Administration, Healthcare Administration, Communications, or a related field.
• Experience working in home care, healthcare, senior care, or human services.
• Familiarity with electronic health records (EHR) or client management systems.

Core Competencies

• Customer Service Excellence
• Administrative Support
• Problem-Solving and Conflict Resolution
• Data Entry and Record Management
• Professional Communication
• Time Management and Organization
• Team Collaboration
• Confidentiality and Compliance
• Adaptability and Initiative

Equal Employment Opportunity

Providence In-home Care Service is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

Providence In-home Care Service provides compassionate, reliable non-medical in-home care that supports clients in maintaining dignity, independence, and quality of life in the comfort of their homes. Our mission is to deliver personalized care built on respect, integrity, and consistency while supporting families with dependable caregiving services they can trust.

We value compassion, professionalism, and teamwork, and we are committed to creating a supportive environment where caregivers are respected, trained, and empowered to grow. We believe great care starts with great caregivers, and we invest in our team through ongoing training, communication, and development opportunities.

Our vision is to be a trusted leader in home care by building meaningful relationships with clients, families, and caregivers while delivering excellence in every aspect of care.