The Behavioral Health Technician plays an important role within Freedom House Recovery Center’s Facility-Based Crisis team, supporting the organization’s mission to serve all in our community on their path to recovery, no matter who they are or what challenges they face. Reporting to the Crisis Shift Lead, this position is responsible for providing safe, respectful, and culturally sensitive day-to-day support to clients in the crisis unit, including safety checks, help with daily living activities, participation in intake and therapeutic activities, and working closely with colleagues across the organization to ensure consistent, dependable service to the individuals and families we serve.

• Work as part of the facility-based crisis team to perform all duties, protocols, and assignments given by the Shift Leader and/or QP in accordance with written processes and protocols.

• Participate as needed in the intake process and orientation with the crisis team for each new client admitted to the program.

• Provide effective, respectful, and culturally sensitive support for each client, addressing client concerns and reporting any unresolved concerns to the Shift Lead.

• Participate as needed in group activities, therapeutic sessions, or other client activities.

• Perform and document 15-minute bed checks for all clients throughout the shift.

• Follow and maintain posted daily schedule.

• Assist clients with ADLs when needed.

• Arrange and/or provide client transportation as needed.

• Complete daily supportive tasks such as making hygiene kits, filling ice coolers, meal/snack distribution, sanitizing rooms, and other tasks as assigned by Shift Lead/QP.

• Actively participate in monthly staff meetings.

• Keep linen/scrub closet clean and orderly, maintaining inventory of items and submitting supply requests to facilities.

• Take advantage of staff development opportunities to meet privileging and credentialing requirements, and expand skills, including annual and biannual mandatory training classes.

• Ensure the provision of services needed by individuals in the most appropriate environment of the client’s choice.

• Maintain a schedule approved by the supervisor.

• Perform other related duties as assigned.

• Must be Knowledgeable of the socio-cultural characteristics of the service population.

• High School Diploma or equivalent.

• Familiarity with substance abuse and mental health population. Approved courses in MH/SA or equivalent education and experience preferred.

• Excellent organizational skills.

• Excellent written and verbal communication skills.

• Excellent technological and computer skills.

• Ability to work with clients and staff peers.

• Ability to manage a variety of tasks/projects simultaneously.

Freedom House Recovery Center, Inc., is a comprehensive behavioral health provider trusted to serve the community for over 45 years. We provide a full continuum of care, including crisis, residential, outpatient, and community-based services, to individuals and families across multiple counties in central North Carolina.

Our team is united by a shared commitment to recovery, dignity, and community impact. Employees here work alongside colleagues who bring both professional expertise and genuine compassion to their work, and see the direct, tangible difference their role makes in the people we serve. Like most behavioral health organizations, our work is demanding: our staff carry real responsibility, and no two days look the same. What makes Freedom House a great place to work is the mission, the close-knit teams, and the chance to build a career with real purpose behind it.