The Crisis Unit Shift Lead plays an important role within Freedom House Recovery Center’s Facility-Based Crisis team, supporting the organization’s mission to serve all in our community on their path to recovery, no matter who they are or what challenges they face. Reporting to the Nurse Supervisor, this position is responsible for leading the crisis unit’s day-to-day operations during each shift, including supervising and guiding staff, overseeing client triage, assessment, and documentation, stepping in to de-escalate high-risk situations, and working closely with colleagues across the organization to ensure consistent, dependable service to the individuals and families we serve.

• Provide oversight and leadership of day-to-day activities required to run the Crisis Unit effectively and efficiently.

• Provide consultation and oversight of staff in the screening, interview, and assessment of each client, ensuring all work is completed in a professional and engaging manner.

• Triage clients presented in-person or via telephone in a professional and engaging manner, to suggest level of care for each client.

• Consults with staff on completion of the required written documentation, including treatment planning: describing strengths, preferences, and needs; and identifying treatment goals and strategies for each client assigned.

• Models and instructs staff in how to establish and maintain a therapeutic counseling relationship with each client in the program.

• Works with staff to provide case support by identifying additional services as needed for client care, overseeing, coordinating, and collaborating with relevant services.

• Identifies high-risk clients and situations within the milieu and intervenes to de-escalate crisis situations and mobilize resources such as IVC petitions, collaborating with staff psychiatrists, LEAs, local hospitals, and other referral sources; ensures safety for both staff and clients.

• Handoff to incoming Shift Lead via written shift report to provide accurate, timely, and complete information, including behavior, clinical needs, and other pertinent information required for each client.

• Support staff education to enable them to conduct mental health, alcohol, and other drug education classes, conducting health education sessions as assigned.

• Monitor staff to ensure shift notes, bed checks, and all other client care duties are complete and documented prior to the end of the shift.

• Complete chart checks using the admission checklist; complete final chart audit for each shift discharge.

• Ensure monthly drills are conducted and evaluated per required standards.

• Manage staff schedules, including sick and vacation time, ensuring appropriate coverage/ratios.

• Supervise all staff, providing guidance, training, correction, and instruction as necessary.

• Is reliable in work attendance and follows Freedom House procedures when requesting planned or unplanned leave.

• Other related duties as assigned.

• A graduate of a college or university accredited by the Association of Colleges and Schools with:

• A Master’s degree in a human service field and one year of full-time, post-graduate degree-accumulated MH/IDD/SA experience with the population served; or

• A Bachelor’s degree in a human services field and two years of full-time, post-bachelor’s degree accumulated MH/DD/SA experience with the population served; or

• A Bachelor’s degree in a field other than human services and four years of full-time, post-bachelor’s degree accumulated MH/DD/SA experience with the population served.

Freedom House Recovery Center, Inc., is a comprehensive behavioral health provider trusted to serve the community for over 45 years. We provide a full continuum of care, including crisis, residential, outpatient, and community-based services, to individuals and families across multiple counties in central North Carolina.

Our team is united by a shared commitment to recovery, dignity, and community impact. Employees here work alongside colleagues who bring both professional expertise and genuine compassion to their work, and see the direct, tangible difference their role makes in the people we serve. Like most behavioral health organizations, our work is demanding: our staff carry real responsibility, and no two days look the same. What makes Freedom House a great place to work is the mission, the close-knit teams, and the chance to build a career with real purpose behind it.