Sheraton Baltimore North is a newly renovated, full-service hotel located in the heart of Towson, Maryland. Featuring 283 beautifully renovated guestrooms, more than 20,000 square feet of flexible meeting and event space, and a convenient location adjacent to Towson Town Center, our hotel is a premier destination for corporate meetings, conferences, conventions, and social events.

We are seeking an experienced, highly organized, and service-driven Convention Services Manager to join our Sales and Catering team.

The Convention Services Manager is responsible for coordinating and executing group meetings, conferences, and events associated with guestroom blocks. This position primarily services Corporate, Association, and SMERF groups, ensuring a seamless transition from the sales process through event execution.

The ideal candidate is an exceptional multitasker with strong attention to detail, excellent communication skills, and a genuine passion for exceeding guest expectations.

What We're Looking For

We are looking for someone who takes ownership of their events, thrives in a fast-paced environment, and understands that exceptional convention services require both meticulous planning and genuine hospitality.

Our ideal candidate is a superior multitasker with a desire to wow every guest, anticipate client needs, and create memorable experiences.

Join Our Team

Sheraton Baltimore North offers the opportunity to work with a dedicated hospitality team in a newly renovated property with a diverse portfolio of corporate meetings, association conferences, and group events.

If you are passionate about hospitality, detail-oriented, and committed to delivering exceptional service, we encourage you to apply.

• Serve as the primary hotel contact for assigned groups following contract execution through event completion.

• Coordinate all aspects of group meetings, conferences, and conventions, including meeting space, food and beverage, audiovisual requirements, and event logistics.

• Prepare, distribute, and maintain accurate Banquet Event Orders (BEOs), group resumes, and event documentation.

• Conduct planning meetings, site visits, and pre-convention meetings with clients and hotel departments.

• Work closely with Sales, Banquets, Culinary, Front Office, Housekeeping, and other operational departments to ensure successful event execution.

• Monitor contracted commitments, including food and beverage minimums, meeting space requirements, and event-related charges.

• Identify opportunities to maximize event revenue through additional services and enhancements.

• Maintain consistent communication with clients regarding event details, timelines, and expectations.

• Proactively identify and resolve potential challenges before and during events.

• Ensure all event details are accurately maintained in hotel sales and catering systems.

• Review event billing and coordinate with Accounting to ensure accuracy.

• Build strong relationships with meeting planners to encourage repeat business and long-term partnerships.

• Maintain a high level of professionalism, responsiveness, and attention to detail throughout the planning process.

• Previous experience in hotel Convention Services, Conference Services, Catering, or Event Management required.

• Experience working in a full-service hotel or convention property strongly preferred.

• Strong organizational skills with the ability to manage multiple groups and competing deadlines simultaneously.

• Exceptional written and verbal communication skills.

• Ability to work independently while collaborating effectively with multiple hotel departments.

• Strong problem-solving skills and a proactive approach to guest service.

• Experience preparing Banquet Event Orders, group resumes, and detailed event documentation.

• Proficiency in Microsoft Office applications.

• Experience with Marriott CI/TY or comparable hotel sales and catering systems is highly preferred.

• Flexibility to work occasional evenings or weekends based on business needs.

The newly renovated Sheraton Baltimore North Hotel sits in the heart of Towson’s bustling business district, offering unmatched convenience to nearby corporate offices, universities, medical centers, and popular destinations such as Baltimore’s Inner Harbor. Following a comprehensive and modern renovation, the hotel now features 282 fully renovated guest rooms designed with comfort and functionality in mind.