The Convention Services Manager (CSM) coordinates meetings, conventions, and special events within a hotel or venue. They act as the primary liaison between clients and internal departments (e.g., catering, banquets, and audiovisual), managing logistics like room blocks, event layouts, and billing to ensure flawless execution and high guest satisfaction.

• Event Detailing: Translates client needs into detailed Banquet Event Orders (BEOs) and group resumes.
• Logistics & Coordination: Oversees meeting space setup, audiovisual (A/V) needs, group room blocks, and food and beverage requirements.
• Cross-Departmental Communication: Acts as the central point of contact, keeping all hotel teams informed of itinerary updates and specific group needs.
• On-Site Management: Manages event execution, conducts pre-and post-convention meetings with the client, and troubleshoots any issues that arise.
• Revenue & Sales: Conducts property site inspections, identifies up-selling opportunities (such as room rental and specialty menus), and helps secure repeat business. [4, 10].

• Experience: Typically requires 1-3 years of experience in hospitality, catering sales, or event management.
• Education: A Bachelor's degree in Hospitality Management, Event Planning, or a related field is heavily preferred.
• Software Skills: Proficiency with industry-specific property management and event tools like Delphi, as well as Microsoft Office.
• Soft Skills: Exceptional negotiation, organization, and multitasking skills. Must be comfortable.

Discover Renaissance Baltimore Harborplace Hotel, located on Baltimore’s famed Inner Harbor. The hotel offers 31,000 square feet of event space, 21 breakout spaces, 622 guest rooms, an onsite business center, fitness center, restaurant, coffee shop, and lounge.