Located in the heart of downtown Eau Claire inside The Lismore Hotel, a DoubleTree by Hilton, Eau Claire Downtown Coffee (ECDC) is a welcoming space for both locals and travelers. We are seeking a Coffee Shop Manager who is passionate about coffee, service, and building community through great experiences.

In this role, you will lead a fast-paced team while overseeing a coffee program and food menu rooted in consistency, quality, and craftsmanship. Each day, you will bring a warm, intentional, and positive presence that helps shape the atmosphere and sets the tone for the entire café.

What you’ll bring to the table:

• The ability to create a positive, inclusive, and welcoming workplace where everyone feels confident and valued, through motivation and coaching.
• A genuine love for people leadership, developing talent, nurturing growth, and building a connected, supportive, and upbeat team culture.
• Strong communication and interpersonal skills, helping build team dynamics and maintain harmony
• A genuine love for coffee, hospitality, community engagement, and creating a place where people want to return.
• A friendly, approachable, service-driven demeanor that makes guests feel seen and appreciated, with the ability to turn challenges into opportunities for connection.
• Solid organizational and time-management skills to keep the café running smoothly.

• 2–4+ years of coffee shop or café experience, with an understanding of fast-paced service environments.
• High attention to detail and an unwavering commitment to quality.
• Strong knowledge of coffee preparation, espresso equipment, drink standards, and efficient café workflow.
• Experience with food handling and/or service with a deli style menu.
• A hands-on with ordering, inventory management, product rotation, and vendor relationships.
• Knowledge of cost control, waste reduction practices, merchandising, and product presentation.
• Flexible availability, for early mornings, weekends, and holidays.

ECWI Hospitality locations are managed by GF Hotels and Resorts. These properties consist of:

• The Lismore Hotel - A DoubleTree by Hilton (Informalist, Dive, ECDC)
• The Oxbow Hotel (The Lakely)
• Nucleus Cafe
• Racy D'Lenes Coffee Lounge