This is not a traditional customer service role.

This is a high-energy, relationship-first position for someone who LOVES talking to people, turns every conversation into a win for the customer, and understands that a happy voice on the phone is worth its weight in gold.

You will be the heartbeat of our customer experience, a champion who keeps EMH top of mind, converts inquiries into booked projects, and builds loyalty that lasts a lifetime.

• Make outbound and inbound customer calls with professionalism, warmth, and genuine enthusiasm

• Follow up on leads, estimates, and past customers to convert interest into scheduled appointments and sold projects

• Sell EMH's annual maintenance programs — presenting the value clearly and closing with confidence

• Drive 5-star Google and Yelp review collection by coaching happy customers through the process during post-job calls

• Manage the customer lifecycle from first call to completed project, maintaining organized notes in our CRM

• Coordinate scheduling with the install and service teams to ensure seamless customer handoffs

• Handle customer concerns promptly and professionally, de-escalating with empathy and finding solutions fast

• Champion EMH's referral program by asking satisfied customers for word-of-mouth recommendations

• Track your own metrics: call volume, conversion rate, reviews collected, maintenance plans sold

• Bring positive energy to every team huddle and help celebrate team wins

Required:

• High school diploma or equivalent; some college preferred

• 2+ years of experience in customer service, inside sales, or a call center environment

• Excellent verbal communication skills — clear, friendly, and persuasive

• Proven ability to handle a high volume of calls while maintaining quality and warmth

• Proficiency with CRM software, email, and basic office tools (Google Workspace or Microsoft 365)

• Ability to work Monday–Friday with occasional Saturdays during peak season

Preferred:

• Experience in home services, HVAC, solar, or a related industry

• Demonstrated success in phone-based sales, appointment setting, or upselling

• Experience collecting online reviews or managing customer feedback programs

• Bilingual (English/Spanish) is a strong plus — not required

WHO WE ARE

Electrify My Home (EMH) is Solano County's leading residential HVAC and home electrification contractor. We don't just install comfort, we transform lives by helping California homeowners reduce energy costs, lower their carbon footprint, and live better. With nearly 20 passionate team members and partnerships with TECH Clean California, PG&E, MCE, and more, we are on a mission to electrify the Bay Area, one home at a time.

Our people are our brand. If you are energetic, relationship-driven, and love connecting with people over the phone, you belong here.

https://www.electrifymyhome.com/