On Site/Charlotte

At Vasquez Law Firm, we believe strong operations fuel strong advocacy. As we continue to grow and serve our communities with excellence, we’re excited to open a Client Relations Specialist (On Site, Charlotte Office) position.

This opportunity is open to current VLF team members across all departments, as well as external candidates who align with our values. If you’re passionate about organization, teamwork, and delivering exceptional client experiences, we encourage you to apply—or help us spread the word.

The Client Relations Specialist is the first point of contact for clients, ensuring a welcoming, professional, and efficient experience. This role manages inbound communications, document coordination, scheduling, and client support while maintaining organization and accuracy across systems.

This position plays a vital role in ensuring a positive client experience, smooth coordination between teams, and accurate document handling in a fully remote environment.

This position is on-site in the Charlotte Office

Key Performance Indicators (KPIs):

• Client Response Time: 100% of inbound inquiries acknowledged within 2 minutes during working hours
• Document Processing Accuracy: 100% of documents were correctly uploaded and classified on the same day
• Case Coordination: All client requests and updates are routed to the appropriate team within 24 hours
• Client Satisfaction: Maintain 95% positive client feedback
• Payment Processing Accuracy: 100% accuracy in receiving and recording client payments
• Operational Readiness: Systems, trackers, and client records remain organized and up to date at all times

Client Interaction & Communication

• Serve as the first point of contact for clients in person and via phone, text, email, and other communication channels
• Provide a warm, professional, and solutions-oriented experience in every interaction
• Answer general inquiries and guide clients on next steps and expectations
• Schedule consultations and complete pre-screenings for potential new clients (PNCs)
• Notify attorneys and internal teams of scheduled consultations and client needs
• Provide basic service information and quotes when applicable

Document Handling & Processing

• Receive, review, and upload incoming documents into the system, ensuring proper classification
• Maintain confidentiality and proper handling of sensitive documents, including:
• Reference letters
• Criminal records
• Medical documents
• Ensure all required documentation is complete before moving cases forward
• Prepare contracts and onboarding documentation for new clients
• Open and update matters within the Clio case management system

Case Coordination & Organization

• Track document flow and case updates across teams, ensuring visibility and accountability
• Maintain organized digital records and file management systems
• Coordinate with different departments to ensure timely follow-ups and resolution of client needs
• Support overall workflow efficiency by identifying gaps and escalating issues when necessary

Payment Processing & Administrative Support

• Receive and process client payments, ensuring accuracy and proper documentation
• Assist clients with payment-related inquiries
• Support administrative tasks such as form preparation, document formatting, and internal coordination
• Ensure all systems and trackers are consistently updated and accurate

Required:

• Fully bilingual (English and Spanish)
• Experience in a client-facing role, preferably in legal or professional services
• Excellent communication and active listening skills
• Strong organizational skills and attention to detail
• Ability to multitask and manage high-volume interactions
• High level of discretion and ability to handle sensitive information
• Tech-savvy; experience with CRM or case management systems (Clio preferred)
• Reliable high-speed internet, headset, and quiet home office

Preferred:

• Experience in immigration or legal environments
• Experience in remote client support roles
• Strong follow-up and case coordination skills

Compensation & Benefits

• Strong growth and advancement opportunities
• Performance-based incentives
• Paid training
• Paid time off and sick leave
• Fully remote work environment
• Supportive and high-performance team culture

About Vasquez Law Firm, PLLC

Vasquez Law Firm is a fast-growing, bilingual law firm serving clients across multiple practice areas, including Immigration, Personal Injury, Workers’ Compensation, Criminal Defense, and Family Law.

We are building a high-performance, AI-driven ecosystem focused on generating qualified consultations and delivering life-changing legal solutions at scale. Our team values accountability, speed, continuous improvement, and results.

At Vasquez Law Firm, you are not just joining a job — you are joining a mission.