Client Intake Specialist - Law Firm

Law Firm of Chicago ILChicago, IL, US

Posted 7 hours ago

Description

Join our team in Chicago as a Client Intake Specialist, where you'll play a vital role in our mission to provide exceptional legal support. We're committed to innovation and employee growth, creating a dynamic environment where you can thrive. As the compassionate voice of our firm, you'll field inbound calls from prospective clients and contact existing clients regarding outstanding invoices. Your work and bilingual language skills will make a positive impact on clients' lives every day, empowering them during challenging times.

If you're ready to contribute to a team that values your skills and supports your professional journey, we invite you to apply and become part of our story. Let's make a difference together.

Benefits to full-time employees include paid holidays, paid vacation time, Health, Dental, Vision, and Life insurance, and 401(k). The salary range for this position is $18 - $22 per hour plus bonus potential. Specific salary will be commensurate with the candidate’s qualifications and relevant experience.

Responsibilities

  • Provide customer service to prospective client inquiries and make sure they feel seen and heard.

  • Identify and track past‑due client accounts using the firm’s billing and case‑management systems.

  • Develop and implement A/P strategies tailored to individual clients and matter types

  • Organize paperwork and perform data entry in our case management system to streamline new client onboarding and current client files
  • Take charge of various office tasks such as email correspondence, document management, data organization, and research to make sure our firm is running at peak efficiency

Qualifications

  • English and Spanish language fluency

  • Prior experience in managing accounts receivable and legal billing, and law‑firm or professional‑services experience required

  • Strong ability to communicate eloquently and empathetically a must
  • CRM and case management software experience a plus
  • Background in the legal industry preferred
  • Sales or customer service experience highly valued
  • Firm knowledge of spreadsheet and data management, as well as computer skills

Compensation

$18 - $22 hourly

About Law Firm of Chicago IL

Chicago law firm

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