The ideal candidate will have a minimum of 3 years of experience in a luxury hospitality, private club, fine dining, luxury retail, concierge medicine, high-end travel or similar environment where the client experience was the product. You will have exceptional organizational skills with the ability to manage 15 to 20 active client timelines simultaneously without anything falling through. You will be a strong written communicator who is warm, clear and precise, especially under pressure. You will be comfortable holding vendors and professionals to deadlines without direct authority over them, and you will bring genuine calm when clients are stressed.

Real estate transaction experience is not required. We can teach you the transaction. We cannot teach you how to read a room.

The Client Concierge is the seller’s steady point of contact from the moment the listing agreement is signed through the week after closing. You are the connective tissue between our agents, coordinators, marketing team and vendors. When this job is done well, a seller never has to call us to find out what is happening, because you have already told them.

In this role, you will be responsible for the following:

Manage the listing production process from signed agreement through launch

✦ Build and maintain the production timeline for every listing, coordinating photographers, videographers, stagers and vendors

✦ Brief every vendor from a written document so quality never depends on who showed up that day

✦ Source, present and book vendors so the seller never has to vet a contractor

✦ Serve as the last set of eyes before a seller sees anything we have created, and own the moment we walk them through their finished listing before it goes live

Deliver a consistent, high-touch on-market experience

✦ Deliver a market pulse to every active seller every Monday and a showing recap every Friday, without exception

✦ Chase showing feedback that has not come in and translate it into something useful for the seller

✦ Maintain proactive, anticipatory communication so the seller is never left wondering what is happening

Guide the seller through contract to close

✦ Coordinate inspections, access and repairs

✦ Translate title requirements into plain English

✦ Get movers, utilities and closing logistics to the seller before they think to ask

✦ Call on closing day, and call again one week later to close the loop

✦ Real estate experience preferred, but not required

✦ Experience with real estate CRM platforms

✦ Vendor management or event coordination background

✦ Carry approximately 15 to 20 active listings at a time. That number is the reason organization is the single most important quality in this role.

This is a career opportunity for someone who thrives on creating order, anticipating needs and making people feel genuinely taken care of. You will have a defined process, a team that values your contribution, and real ownership over the client experience. We believe in investing in the people who invest in us, and this role has room to grow as the division grows.

The Young Team’s Luxury Division is a high-performing real estate team specializing in luxury properties across Northeast Ohio. We have built a defined, end-to-end seller experience: a structured process that ensures every client receives an exceptional level of care, communication and attention from the moment their listing agreement is signed through the week after closing. We are not interested in doing things the way they have always been done. We are building something better, and we are looking for someone who wants to build it with us.