Do you love making people feel truly seen, supported—and every detail shine?
The Muncey Group is hiring a Client Experience Specialist to provide white-glove service across every phase of the real estate process. You’ll partner closely with our founder and lead agent, coordinating behind the scenes to ensure clients feel cared for from first contact through closing and beyond. This is a high-trust, detail-oriented, and deeply people-centered role—perfect for someone who blends polish, proactivity, and heart.
This isn’t a sales job—it’s a relationship-driven opportunity focused on service, creativity, and meaningful connection. We’re looking for someone who wants to grow with us long-term and elevate the experience for every client we serve.
Be the Client’s Steady, Supportive Guide
- Serve as a consistent, professional point of contact
- Keep clients informed and reassured throughout their journey
- Create thoughtful moments of connection that clients remember
Lead Listing Prep with Style and Care
- Coordinate stagers, cleaners, photographers, and other vendors
- Ensure each property is photo-ready and reflects our signature presentation
- Stay on top of timelines and client expectations
Polish Every Interaction
- Refine listing descriptions, flyers, showing details, and client messages
- Ensure all content and communications align with our brand’s high standards
- Bring visual consistency, clarity, and creativity to everything we share
Support Showings & Events
- Assist with logistics, signage, and smooth transitions
- Help deliver a seamless, stress-free experience for buyers and sellers
Stay Involved Through Closing
- Track milestones alongside our transaction team
- Stay connected with clients to ensure a smooth, elevated experience
- Be the “calm in the chaos” when things get busy
Foster Loyalty After the Sale
- Assist with meaningful post-closing touches and long-term relationship building
- Celebrate client wins in ways that feel personal and unforgettable
You’ll Love This Role If You…
- Have a natural instinct for taking care of people and details
- Feel fulfilled helping others feel seen, heard, and supported
- Love working behind the scenes to bring beauty and excellence to every step
- Have a sharp eye for design, copy, and brand presentation
- Communicate with empathy, professionalism, and warmth
- Thrive in collaborative, high-trust environments
- Are drawn to real estate, homes, design, and meaningful relationships
- Are excited about growing in a non-sales role that blends service, creativity, and long-term opportunity
About The Muncey Group
We’re a relationship-driven real estate team based in Roslindale, serving Greater Boston with care, strategy, and local expertise. We’re known for our warm approach, polished presentation, and deep commitment to the people and communities we serve.
We lead with heart and operate with excellence—always.
Our Core Values
Commit to Excellence
We deliver exceptional service with local knowledge, a growth mindset, and polish—every time.
Build Community
We support local businesses, volunteer, and invest in the neighborhoods we love.
Win as a Team
We communicate with clarity, support one another, and celebrate shared wins.
Show You Care
We go above and beyond—with empathy, follow-through, and positive energy.
Innovate to Elevate
We embrace fresh ideas, new tools, and bold thinking that help us grow and serve better.
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