Client Care Coordinator | Real Estate Operations & Client Experience

The Charles Nedder Team - Greenwich, CT (In-Office)

Deliver Exceptional Client Experiences While Supporting One of Connecticut's Top Real Estate Teams

The Charles Nedder Team is looking for a highly organized, detail-oriented, and customer-focused Client Care Coordinator to help deliver an exceptional experience for our buyers, sellers, and agents.

This role is ideal for someone who enjoys creating organization from complexity, communicating with clients, managing multiple priorities, and ensuring every detail is handled professionally. You'll become an essential part of our operations team, helping transactions move smoothly while providing outstanding service from contract to closing and beyond.

If you thrive in a fast-paced environment, love helping people, and take pride in delivering exceptional customer service, we'd love to meet you.

What You'll Do

• Serve as a primary point of contact for buyers, sellers, and vendors throughout the transaction process.

• Coordinate client communications and ensure every client receives exceptional service.

• Prepare and manage contracts, disclosures, and transaction documents.

• Track important deadlines and ensure all documentation is completed accurately and on time.

• Coordinate inspections, appraisals, closings, and vendor appointments.

• Maintain accurate records within our CRM and transaction management systems.

• Support agents with administrative tasks that improve productivity and client satisfaction.

• Assist with marketing initiatives, client events, appreciation campaigns, and community outreach.

• Identify opportunities to improve workflows and enhance the overall client experience.

Why Join The Charles Nedder Team?

At The Charles Nedder Team, you'll be part of a collaborative, high-performing organization committed to delivering exceptional service while investing in the growth of every team member.

We provide:

• Competitive compensation

• Ongoing training and professional development

• Modern technology and AI-powered systems

• Collaborative and supportive leadership

• Opportunities for advancement

• Stable, full-time employment

• A positive team culture focused on excellence and continuous improvement

If you're passionate about organization, customer service, and helping people through one of the most important milestones of their lives, we'd love to hear from you.

Apply today and become an essential part of The Charles Nedder Team, where exceptional service begins behind the scenes.

• Respond to all inquiries in a timely manner.
• Review CRM follow-up tasks.
• Log all communication notes.
• Track pipeline dashboard (contacts - appts - conversions).

What We're Looking For

• Exceptional organizational and time-management skills.

• Outstanding written and verbal communication.

• Professional, friendly, and client-focused attitude.

• Ability to prioritize multiple projects in a fast-paced environment.

• Strong attention to detail and follow-through.

• Positive, proactive, and solutions-oriented mindset.

• High level of professionalism and discretion.

• Comfortable learning new technology and software.

Preferred Qualifications

• Experience in real estate, transaction coordination, customer service, hospitality, executive assistance, project coordination, or office administration.

• Experience with CRM systems and Microsoft Office or Google Workspace.

• A real estate license is required.

• Basic computer skills.

• Customer service skills.

The Charles Nedder Team is a highly acclaimed real estate team based in Greenwich, serving clients in Connecticut and Westchester County, NY. Recognized as the #1 team in Connecticut and the #1 team in New York.

Our success is driven by a commitment to specialized service, advanced technology, and modern, high-impact marketing strategies that help both clients and agents win in today’s market. We provide agents with a true platform for growth, including personalized sales training, an accountability coach, dedicated transaction coordination, and appointment setters who help keep your pipeline moving.

Real estate is more than a business to us — it’s a long-term career path built on skill, consistency, and opportunity. Whether you’re an experienced agent ready to scale or someone looking to build a strong foundation, The Charles Nedder Team offers the systems, support, and leadership to help you reach the next level.