The Jared Jones Team is hiring a Client Care & Conversion Manager (Real Estate Team) to be the human center of how we take care of buyers, sellers, and past clients. Our content and marketing bring in a steady flow of buyer, seller, and relocation inquiries. Your job is to make sure every one of them gets a fast, caring response, the right next step, and the right agent, and that nobody falls through the cracks.

This is a relationship and conversion role, not a real estate sales-agent position. You build the relationship and set the appointment; our licensed agents give real estate advice and handle representation. You will lead a small support crew: a virtual assistant and our AI assistants work for you, and you decide what they handle.

Location: Remote (US). Orlando / Central Florida preferred.

Schedule

Monday-Friday, 9:00 a.m.-5:30 p.m. Eastern, including a one-hour unpaid lunch (7.5 working hours per day).

Every Saturday, about 2-2.5 working hours during an agreed window: reviewing new leads, assigning them to agents, notifying agents, and checking social media messages.

No Sundays. No open-ended evening or weekend on-call.

Compensation

Base salary: $45,000-$50,000 per year, paid biweekly, based on experience.

Performance bonus: up to $20,000-$25,000 per year under a written bonus plan tied to client-care measures and the transactions your work helps save or add.

Potential total cash compensation: $65,000-$75,000 per year if the full bonus is earned. Bonus is not guaranteed.

Benefits and other employment terms will be discussed during the hiring process.

How to apply

Apply through this WizeHire posting with your résumé and short answers (a few sentences each) to:

1. Tell us about a time you recovered a customer relationship or opportunity that had stalled.

2. How do you organize follow-up when you're managing a lot of contacts at once?

3. Describe a time you respectfully addressed a missed commitment by a colleague.

4. Which CRM, communication, or AI tools have you used, and how did they help you?

5. Quick screening question: A buyer moving from out of state sends us an Instagram message at 8:45 p.m.: "Thinking of moving to Orlando next spring, what's the market like?" Write the exact text you would send back the next morning.

Qualified applicants will be invited to complete a short online work-style assessment and a 15-minute phone call.

Equal opportunity: The Jared Jones Team is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation to apply or interview, tell us, and we will work with you. Any offer is contingent on verification of eligibility to work in the U.S.

• Answer and manage every inbound call, text, email, and web inquiry during your scheduled hours.

• Turn social-media and direct-message conversations into real phone conversations.

• Learn each prospect's goals, timing, and readiness, and record it clearly in our CRM (Follow Up Boss).

• Match each prospect with the right team agent and set up a warm introduction, live when possible.

• Confirm consultations happened and that every opportunity has an owner and a next step.

• Build and run nurture plans for longer-range buyers and sellers, so they hear from us at the right times.

• Recover missed calls, stalled conversations, and leads that need attention.

• Direct our virtual assistant and AI tools on follow-up tasks, and check that the work gets done.

• Run regular pipeline check-ins with agents and report what you see to leadership.

• As the role grows: oversee transaction-coordination progress and help keep past clients connected to the team.

• You genuinely enjoy talking on the phone and texting with people all day.

• Patient, warm, and dependable; people trust you quickly.

• Organized enough to keep many conversations moving without losing details.

• Comfortable following up respectfully with a colleague who missed a commitment.

• Customer service, client success, inside sales, appointment-setting, or similar experience.

• Experience with a CRM or contact-management system; good typing and computer skills.

• You already use AI tools, or are eager to.

• Real estate experience and Central Florida knowledge are a plus, not a requirement. A Florida real estate license is preferred, not required. We will teach you the real estate process.

• A reliable, quiet remote setup suitable for frequent, confidential calls.

As a team, we like to have fun. We spend nearly as much time with work family as we do with our relatives, so we believe in camaraderie and making memories. We work hard, take pride in what we do, and owe every client timely, competent communication. We run on AI-assisted systems and a full video and marketing team, so our people focus on clients. We will never stop growing.

About Our Team Leader

Jared Jones is known as the digital "Mayor of Orlando."

• 80,000+ YouTube subscribers across two channels

• #1 eXp small team (September 2026)

• Featured in Time Magazine and CNBC

• 4,000+ homes sold over 24 years

• ~1M Meta/Instagram views per month

• Relocation specialist serving buyers from across the country