WhitsonLaw is seeking an accomplished executive leader to serve as its Chief Operating Officer. This is an executive leadership opportunity for someone who understands that exceptional legal work depends upon exceptional operational infrastructure.

At WhitsonLaw, we believe the client experience begins long before the first court appearance and continues long after the final order is entered. Every operational decision we make is intended to support exceptional legal representation, meaningful client relationships, and a workplace where talented professionals can perform at their highest level while being supported in their personal and professional well-being.

Working in close partnership with the Managing Partner, the COO will lead the continued development of the Firm's people, systems, financial discipline, accountability, and organizational structure to create a business that is increasingly scalable, profitable, and less dependent upon any one individual.

The successful candidate will be equally comfortable translating strategy into execution, developing leaders, interpreting financial performance, implementing KPI-driven accountability, refining business processes, coaching managers, improving profitability, and building the operational clarity necessary for sustainable growth.

If your greatest professional satisfaction comes from building organizations that become stronger every year because of the systems you create, we would welcome the opportunity to meet you.

Compensation: $110,000 - $175,000 annually, commensurate with experience, plus performance-based incentive compensation and a comprehensive benefits package

• Partner with the Managing Partner and C-suite to translate the Firm’s business plan into clear priorities, measurable goals, and disciplined execution.

• Lead the Firm’s operating cadence, including leadership meetings, accountability systems, decision-making protocols, and follow-through on strategic initiatives.

• Support achievement of the Firm’s revenue, profitability, and growth objectives by monitoring business performance, analyzing financial and operational data, and recommending appropriate action.

• Oversee the Firm’s nonlawyer support functions and vendors while developing capable leaders, clarifying authority, and ensuring that employees take ownership of their work and results.

• Lead organizational design, role clarity, workforce planning, recruiting, onboarding, performance management, and employee development in partnership with the Firm’s HR professionals.

• Develop and implement meaningful KPIs, executive dashboards, and reporting systems that provide leadership with timely visibility into financial performance, work production, sales, marketing, client service, and organizational health.

• Ensure that the Firm’s policies, procedures, workflows, and business standards are documented, organized, implemented, and periodically reviewed for effectiveness and compliance.

• Oversee financial administration in partnership with the Managing Partner, CFO, and accounting professionals, including budgeting, forecasting, profitability analysis, billing and collections visibility, financial controls, and resource allocation.

• Strengthen coordination among legal production, intake, sales, marketing, client service, finance, administration, and executive leadership so that information and responsibility move effectively across the Firm.

• Build systems that support a consistent and exceptional client experience from initial contact through the conclusion of the engagement.

• Oversee the Firm’s technology and digital infrastructure, ensuring that systems are reliable, secure, appropriately integrated, and capable of supporting a fully remote workforce.

• Manage major projects and organizational initiatives through clear objectives, accountable process owners, realistic timelines, and disciplined implementation.

• Conduct ongoing assessments of financial, employment, technology, vendor, compliance, and business-continuity risks and coordinate appropriate mitigation.

• Foster a professional culture grounded in accountability, collaboration, sound judgment, high standards, and continuous improvement.

Education and Experience

• A bachelor’s degree in business administration, management, finance, human resources, organizational leadership, or a related field is required. An advanced degree in business, management, finance, organizational development, or a related discipline is preferred.

• SHRM, HRCI, CLM, PMP, or other relevant professional certifications are preferred.

• Significant senior management or executive leadership experience is required. Prior law firm leadership experience is strongly preferred, but accomplished candidates from any professional services environment will be considered.

• Demonstrated responsibility for leading a business, division, department, or operating function with annual revenue or budgetary responsibility of at least $10 million is required.

• Demonstrated success translating strategic or business plans into measurable objectives, accountable workstreams, and completed organizational initiatives.

• Proven ability to lead successfully in a high-growth, forward-thinking environment where systems, roles, and leadership structures must continue evolving as the organization scales.

• Proven ability to manage multiple complex projects concurrently through clear objectives, accountable process owners, defined milestones, and disciplined follow-through.

• Strong technology fluency, including experience with financial systems, reporting platforms, practice management or professional services software, CRM systems, document-management tools, and remote-work infrastructure.

• Exceptional written, verbal, interpersonal, and executive communication skills, including the ability to communicate effectively with owners, attorneys, managers, employees, clients, vendors, and outside advisors.

• Proven experience supervising and developing a team of approximately 20 or more employees, including meaningful authority and accountability for recruiting, hiring, performance management, corrective action, and termination decisions.

• Strong financial acumen, including the ability to read and interpret income statements, balance sheets, cash flow reports, budgets, forecasts, productivity data, profitability analyses, and other key business-performance indicators.

• Proven success recruiting high-performing professionals, developing managers and team members, addressing underperformance, and retaining strong contributors over time.

• Demonstrated experience designing, auditing, and improving workflow systems, policies, procedures, internal controls, and cross-functional business processes.

WhitsonLaw, PLLC is a New York family law firm focused on collaborative divorce and mediation—designed for clients who want resolution with dignity, clarity, and lasting peace. We guide clients through a structured process that clarifies priorities, organizes information, and supports durable agreements that hold up in real life—not just on paper.

We pair compassionate counsel with disciplined execution: clear strategy, strong preparation, timely communication, and efficient workflows that respect both the emotional and financial realities of divorce. When additional support is needed, we make warm introductions to a curated network of trusted professionals—financial, parenting, therapeutic, and other experts—so clients are supported from every angle as they move into their next chapter.