DYADlaw, P.C. is seeking a highly organized, detail-oriented, and experienced Bilingual Case Manager to join our immigration law team.

The ideal candidate will have a strong understanding of U.S. immigration processes, excellent case-management skills, and the ability to independently coordinate multiple immigration matters while ensuring accuracy, efficiency, and exceptional client service.

In this role, you will oversee the administrative and operational progression of assigned immigration cases, evaluate documentation, coordinate case preparation, monitor deadlines, communicate with clients, and collaborate closely with attorneys and legal support teams.

We are looking for a proactive professional who demonstrates accountability, sound judgment, empathy, and a commitment to maintaining high standards of quality and client satisfaction

Key Responsibilities

Immigration Case Management & Coordination

• Independently coordinate assigned immigration cases from initial intake through filing and post-filing follow-up.

• Monitor case progress, identify pending requirements, and ensure timely completion of administrative activities.

• Maintain accurate case plans, task lists, deadlines, milestones, and status updates in the firm's case-management system.

• Review client documentation for completeness, consistency, accuracy, and filing readiness.

• Identify missing information, discrepancies, or additional documentation requirements and coordinate timely follow-up.

• Monitor government notices, receipt confirmations, biometrics appointments, interviews, hearings, and other immigration case developments.

• Prioritize multiple cases and competing deadlines while maintaining high-quality work.

Case Preparation & Quality Control

• Coordinate the preparation of immigration applications, petitions, supporting evidence, and filing packages for attorney review.

• Conduct detailed quality-control reviews to ensure case documentation is complete, organized, and consistent with firm procedures.

• Prepare case summaries, checklists, procedural materials, and other attorney-ready documentation.

• Review Requests for Evidence (RFEs), Notices of Intent to Deny (NOIDs), and government correspondence to identify administrative follow-up requirements.

• Coordinate evidence collection and preparation of response materials under attorney supervision.

• Identify potential documentation errors, filing deficiencies, and operational risks before submission.

• Ensure case files meet established quality standards and applicable procedural requirements.

Client Communication & Relationship Management

• Serve as a primary point of contact for clients regarding administrative case progress, documentation requests, appointments, and procedural updates.

• Communicate professionally and effectively with clients in English and Spanish.

• Explain attorney-approved procedural information and guide clients through administrative steps of the immigration process.

• Proactively follow up with clients to obtain outstanding documents and information.

• Address client inquiries promptly and escalate urgent matters or legal questions to the appropriate attorney.

• Maintain accurate records of client communications and significant case developments.

• Provide compassionate, respectful, and professional service to clients navigating sensitive immigration matters.

Team Collaboration & Operational Excellence

• Collaborate with attorneys, paralegals, legal assistants, and operations personnel to support efficient case progression.

• Coordinate case-related tasks, follow-ups, and documentation requirements across departments.

• Participate in case reviews, team meetings, training sessions, and quality-control activities.

• Identify workflow bottlenecks, recurring errors, and opportunities to improve case-management processes.

• Recommend practical improvements to case preparation, documentation procedures, and client communication.

• Maintain strict confidentiality and comply with firm policies, professional standards, and data-security requirements.

Required Qualifications

• Minimum of 2 years of experience in immigration case management, immigration legal support, or a closely related legal-services role.

• Professional proficiency in English and Spanish, including written and verbal communication.

• Working knowledge of USCIS forms, immigration filing procedures, government notices, and case-processing workflows.

• Experience managing multiple immigration cases and coordinating documentation and filing requirements.

• Strong attention to detail and ability to review complex documents for accuracy, completeness, and consistency.

• Excellent organizational, analytical, time-management, and problem-solving skills.

• Ability to prioritize competing deadlines and maintain accurate case records.

• Strong interpersonal communication and client-service skills.

• Ability to work independently, exercise sound judgment within assigned responsibilities, and collaborate effectively with legal teams.

• Proficiency with case-management systems, Microsoft Office, Google Workspace, and related business technology.

• Commitment to confidentiality, accountability, professionalism, and continuous improvement.

• Bilingual English/Spanish

Preferred Qualifications

• Bachelor's degree, Paralegal Certificate, or equivalent combination of education and relevant experience.

• Experience with humanitarian immigration cases, including U Visas, T Visas, VAWA, or asylum.

• Experience with family-based immigration and removal-defense matters.

• Previous experience independently coordinating a high-volume immigration caseload.

• Familiarity with USCIS Requests for Evidence (RFEs), Notices of Intent to Deny (NOIDs), and government correspondence.

• Experience supporting case-quality reviews, workflow improvements, or legal team training initiatives.

We are a legal services company dedicated to providing personalized legal guidance and support to individuals. Our mission is to protect clients’ rights and interests by offering clear, reliable, and compassionate legal solutions tailored to each person’s unique situation.

Our team of experienced legal professionals is committed to delivering ethical, accessible, and client-focused service, ensuring confidence, trust, and peace of mind throughout every stage of the legal process.