To provide exceptional customer service in a specialty retail environment focused on curated, pre-owned formal and special occasion apparel. This role is responsible for providing a personalized shopping experience, assisting customers in selecting high-quality formalwear, and maintaining boutique standards. Beyond sales, the Consultant supports mission-driven resale operations including intake, merchandising, and inventory care, and assists with general retail store operations as needed. This position reports to the Store Manager, who evaluates performance annually.

In addition, the Consultant embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

• Provide expert styling and personalized service by assisting customers in selecting formalwear for proms, galas, weddings, and pageants, offering professional recommendations on fit and accessories.

• Create a welcoming and inclusive boutique atmosphere by greeting and engaging visitors warmly to ensure a high-quality shopping experience.

• Accurately operate the Point of Sale (POS) system to process transactions, returns, and store credits while meeting sales goals through product knowledge, personalized service, and suggestive selling.

• Execute inventory intake and quality control by inspecting donated or consigned formalwear for condition and cleanliness according to established acceptance guidelines.

• Maintain visually appealing boutique standards by organizing floor displays, ensuring fitting rooms are shopper-ready, and implementing merchandising plans that reflect current trends.

• Perform garment preparation and care, including steaming, tagging, and labeling items according to boutique standards to highlight high-quality inventory.

• Manage inventory tracking and stock rotation, assisting with pricing and periodic inventory counts as directed by management.

• Contribute to digital marketing efforts by collaborating with the Marketing Team to produce social media content that showcases boutique inventory.

• Ensure operational excellence by following all store policies, safety standards, and loss prevention practices, including opening and closing procedures.

• Provide versatile team support by cross-training store personnel to assist in the boutique, performing additional duties in the general retail store area, and collaborating with team members to ensure smooth daily operations.

• Other duties as assigned by supervisor.

• High school diploma or equivalent, or the ability to obtain it through The Excel Center.

• Previous experience in a retail or boutique environment with knowledge of formalwear brands and sizing.

• A genuine interest in fashion and alignment with the mission of a nonprofit, sustainable resale.

• Proficiency in using industrial garment steamers, tagging guns, and basic POS inventory management software.

• Familiarity with social media platforms such as Instagram and TikTok for content creation.

• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

At Goodwill Industries of Michiana - Northwest, our mission extends beyond providing job opportunities and community support. We are driven by a passionate commitment to creating an environment where innovation, enthusiasm, and collaboration flourish.

We believe that our success stems from the vibrant, people-focused culture we cultivate. Our team is dynamic, energetic, and dedicated to making a real difference. We celebrate creativity and value those who bring a positive, engaging presence to everything they do. Here, you’ll find a place where your ideas are encouraged, your voice is heard, and your influence has the power to inspire and effect meaningful change.

Join us at Goodwill Industries, where you’ll be part of a forward-thinking team that values your unique strengths and contributions. Here, you’ll find a workplace that not only aligns with your values but also empowers you to lead, innovate, and thrive.