At Eden Resort & Suites, we're thrilled to invite you to join our team as a Bistro Host. You'll be the welcoming face our guests see when they arrive for a delightful dining experience. Your warm and inviting demeanor will set the tone for exceptional service. Whether you're starting your career in hospitality or seeking extra income, this position offers a path to growth in a supportive environment.

We believe in nurturing our team members and guests with generosity and excellence. At our resort, we prioritize professional development and offer a range of benefits, including employee discounts and assistance programs. Our commitment to delivering outstanding guest experiences is reflected in everything we do. If you're ready to be part of a team that values these principles, we can't wait to meet you.

• Greet incoming and departing guests warmly, escort them to assigned dining areas, present menus, and announce the server’s name.
• Use visual cues to seat guests in either the bar or dining area, depending on their preference.
• Answer incoming calls to the restaurant and provide appropriate service.
• Tend to special guests' needs and requests.
• Oversee and manage the seating chart.
• Add guests to waitlists and maintain the list efficiently.
• Take and process takeout orders using the POS system.
• Support dining room staff by setting and clearing tables, refilling water, and serving beverages.
• Complete various side work as needed.
• Process dining charges, verify orders, calculate taxes, and total bills for takeout orders.
• Accept and validate payments, including credit cards, checks, and cash.
• Reconcile the cash drawer, account for cash transactions, and track checks and credit card payments for takeout orders.
• Perform additional duties as assigned by management.

• Experience in a customer-facing role, ensuring guests feel welcome and valued.
• Ability to manage multiple tasks efficiently, from seating guests to processing payments.
• Proven track record of maintaining a calm and friendly demeanor in a fast-paced environment.
• Strong communication skills to effectively interact with guests and team members.
• Familiarity with POS systems for processing takeout orders and payments.
• Attention to detail when managing seating charts and waitlists.
• Ability to work collaboratively with dining room staff to enhance guest experiences.

The Eden Resort & Suites offers a collection of unique and upscale guest rooms and suites, unsurpassed on-site recreational facilities, and an exceptional staff ready to meet guests' needs. With a 50+ year foundation as a premier destination in Lancaster, the Eden Resort is expanding its service offerings and looking for individuals to join our team.

At the Eden Resort, our core values are at the heart of all that we do and are key to our enduring success. Eden Resort team members are deeply committed to caring for every individual who crosses their path, be it a guest or fellow team member. Our dedication to caring for others is expressed by team members' generosity with their time and efforts, the pursuit of excellence in their craft, and a spirit of ownership.

BENEFITS:

• Employee discount
• Employee assistance program
• (PTO, medical, dental, vision, life insurance benefits dependent on full-time status)