We are seeking a Bilingual Receptionist/Legal Assistant (Spanish Required) who will join our team in the Santa Maria office for either part-time or full-time employment. This position is ideal for someone who genuinely enjoys talking with people, is energized by helping others, and will provide exceptional service over the phone and in-person. The role is heavily phone-based and involves frequent communication with potential clients, current clients, attorneys, and other legal professionals.

This role focuses on two core areas: intake/phones and client care follow-up.

What We Offer

• Compensation: Starting at $21–$25 per hour.
• Performance-Based Bonuses: Available after a probationary period.
• Paid Time Off: Sick leave.
• Collaborative, Client-Centered Culture: Join a team that values compassion, teamwork, and excellence in service.
• Mentorship: You will be mentored both by non-attorney team members and our attorneys.

The benefits listed above apply to part-time employees. Full-time employees are eligible for an expanded benefits package, which will be discussed during the hiring process.

Schedule

Part-Time Position

• – 25 Hours Per Week
• Hours: Monday through Friday 8:00 a.m. – 1:00 p.m.

Full-Time Position

• – 40 Hours Per Week
• Hours: Monday through Friday, 8:00 a.m. – 5:00 p.m. with an hour break for lunch.

This is an in-office position based in our Santa Maria office. Consistent attendance and punctuality are essential, as this role is responsible for answering incoming calls and supporting clients.

Why Join Us

We are a team that believes in:

• Excellence: Every client deserves our very best, in and out of court.
• Compassion: We treat our fellow team members and clients with humanity and dignity.
• Growth: We support each other in developing our skills, careers, and life balance.
• Impact: We are fueled by the knowledge that the work we do profoundly changes lives.

How to Apply

For consideration for this position, please apply directly through Wizehire.

Submitting your application through Wizehire helps us keep everything organized and ensures your application is reviewed promptly.

Please include your most updated resume and a cover letter when you apply through Wizehire. The cover letter does not need to be long or formal. We are more interested in clarity, communication skills, and client interaction ability than length or formatting.

Your cover letter must include the following:

Short Introduction (1 paragraph)

• Who you are
• Why you're interested in a part-time or full-time, client-facing legal intake and client service role

Phone Experience (1-2 paragraphs)

• Describe any experience you have working on the phone (customer service, intake, reception, call center, medical office, legal, etc.).
• Include what types of calls you handled and your comfort level managing high call volume or emotionally sensitive conversations.

Spanish Requirement (Required and initial interview will be conducted in Spanish) (1 paragraph)

• Explain your level of fluency in Spanish.
• Briefly describe how often you use Spanish professionally or personally.

Client Care Approach (1-2 paragraphs)

• How do you handle a caller who is stressed, upset, or overwhelmed?
• Attention to detail matters.

Please do not call our office regarding this position.

All applications should be submitted to Wizehire using the link mentioned above. If your application is selected, we will contact you with the next steps.

This is an opportunity to be part of a mission-driven and growth-oriented team where your skills make a real impact. If you're ready to grow, contribute, and thrive in a collaborative environment, we look forward to hearing from you.

What You’ll Do

Intake/Phones Support

• Answer calls, screen potential new clients, and schedule consultations.
• Ensure that all intake notes are properly entered into the case management system.
• Provide a welcoming, professional first impression to all callers and those who come to the office.

Client Care & Follow-Up

• Conduct follow-up phone calls with current clients. 
• Keep clients updated and provide them with support and resources. 
• Assist by gathering documents or information from clients as needed.
• Coordinate with attorneys and case managers to maintain a high-quality client experience.
• You monitor and manage the firm’s general email inbox, forwarding messages to the appropriate team members and logging calls and appointments.

Other activities, as needed, to support the firm's clients, attorneys, and non-attorney team members. 

What Success Looks Like

• Potential new clients and clients consistently describe you as friendly, compassionate, and helpful.
• Phone calls are answered professionally and efficiently.
• Potential clients receive a positive first impression of the firm.
• Client information is accurately documented and organized.
• Attorneys and team members can rely on you to communicate effectively and follow through on assigned tasks.

Who You Are

Communication & Client Care

• Fluent in both English and Spanish (required). You must be comfortable and proficient in speaking, reading, and writing in both languages.
• We are looking for team members who combine attention to detail, accountability, and professionalism with warmth, emotional intelligence, and genuine care for others.
• You genuinely enjoy being on the phone and talking with people throughout the day.
• You have exceptional phone etiquette and a warm, compassionate, and professional demeanor.
• You are an excellent listener and can make people feel heard, supported, and understood during stressful situations.
• You communicate clearly, confidently, and professionally.
• You are meticulous when collecting information and can accurately record names, phone numbers, email addresses, and case details.

Experience & Adaptability

• You have at least one year of administrative or executive support experience in roles such as intern, clerk, case manager, administrative assistant, or office operations assistant.
• You are a fast learner who adapts quickly to new software, systems, and workflows. You are tech-savvy and comfortable navigating digital tools to stay organized and efficient.
• You’re not intimidated by legal terminology and are comfortable working in a legal environment.
• A bachelor’s degree is preferred but not required; your level of actual work experience and aptitude for this work is what’s most important.

Organization & Confidentiality

• You are highly organized, detail-oriented, and capable of juggling multiple tasks and deadlines in a fast-paced environment.
• You are a self-starter who works independently and takes initiative.
• You understand the importance of confidentiality and consistently handle sensitive information with discretion and professionalism.

Who We Are

Founded in 2017, Stein-Conaway Law Firm, P.C. is a respected criminal defense practice serving clients with courts in San Luis Obispo and Santa Maria, California. We represent individuals accused of crimes ranging from misdemeanors to serious felonies.

At the Stein-Conaway Law Firm, P.C., we believe criminal defense representation can be a pathway to growth and transformation. In March of 2026, our firm, which has 285+ five-star Google reviews, was honored to receive the Gold Award in Defense Law, the highest level of recognition in the Tribune’s Best of the Central Coast awards. When our firm represents someone facing criminal charges, they receive more than just a lawyer who shows up in court; they have a team of dedicated advocates standing beside them. We measure success both by the outcomes we have in court and by the lasting impact we have on clients’ lives.