Bilingual Law Firm Receptionist - English/Spanish

At Texas Defense Firm, we provide strategic, compassionate criminal defense representation to individuals facing some of the most difficult moments of their lives. From the first phone call to the final resolution of a case, we believe every person deserves to be treated with professionalism, dignity, and respect.

We are seeking a dependable, organized Bilingual Receptionist fluent in English and Spanish to serve as the first point of contact for our firm. This position plays an essential role in welcoming visitors, managing incoming calls, connecting people with the appropriate team member, and keeping our front office running smoothly.

The right candidate is approachable, attentive, and comfortable managing a busy reception desk. You should be able to communicate clearly, remain composed when someone is upset or anxious, and handle sensitive information with discretion. You will work closely with our intake team, legal support staff, attorneys, and firm administrator to help clients receive timely, professional assistance.

Front Desk and Client Experience

• Greet clients, prospective clients, vendors, and other visitors promptly and professionally.

• Maintain a welcoming, organized reception area and ensure conference rooms are ready for appointments.

• Notify attorneys and staff when visitors arrive and coordinate with the appropriate team member to minimize unnecessary waiting.

• Assist visitors with routine forms and administrative questions.

• Communicate respectfully with people from different backgrounds, including individuals experiencing stressful or emotional circumstances.

Telephone and Bilingual Communication

• Answer and manage a high volume of incoming calls in English and Spanish.

• Identify the purpose of each call and route it accurately to intake, attorneys, support staff, or administration.

• Take complete, accurate messages, including the caller’s name, contact information, reason for calling, and any time-sensitive details.

• Connect prospective clients with the intake team for consultation scheduling.

• Assist with routine Spanish-language communication, including appointment information, directions, and administrative messages.

• Help coordinate Spanish-language assistance for clients and staff, referring substantive legal questions and interpretation needs to the appropriate team member.

• Follow established procedures for urgent calls, unavailable staff, and callers requesting updates.

• Maintain a courteous, composed manner when handling frustrated callers or competing requests.

Administrative and Office Support

• Maintain accurate contact information, messages, and administrative notes in the firm’s designated systems.

• Assist with appointment confirmations and scheduling coordination as directed.

• Receive, sort, and distribute incoming mail, deliveries, and packages.

• Prepare outgoing mail and coordinate shipping or delivery services.

• Scan, copy, upload, and organize documents according to firm procedures.

• Receive documents from clients and ensure they reach the appropriate staff member promptly.

• Monitor reception and office supply needs and communicate replenishment requests.

• Assist with other administrative projects and routine office tasks assigned by the firm administrator.

Confidentiality and Team Coordination

• Protect confidential client, case, personnel, and firm information.

• Follow procedures for verifying identity and determining what information may be shared.

• Communicate messages accurately without offering legal advice, interpreting case developments, or making promises about outcomes.

• Keep attorneys and staff informed of urgent messages, scheduling issues, and client concerns.

• Follow through on assigned tasks and communicate promptly when an issue requires assistance.

• Learn and consistently follow the firm’s procedures for reception, call handling, document management, and client communication.

Required

• Fluency in English and Spanish, with the ability to speak, read, and write professionally in both languages.

• High school diploma or equivalent.

• Previous experience in reception, customer service, administrative support, or another position involving regular telephone and in-person communication in a professional office setting.

• Excellent telephone etiquette and clear verbal and written communication skills.

• Strong attention to detail, including accurate message-taking, spelling, names, dates, and contact information.

• Ability to manage multiple calls, visitors, and administrative tasks while remaining organized and courteous.

• Sound judgment, discretion, and respect for confidentiality.

• Comfort working with computers, email, calendars, and electronic records.

• Ability to learn new software and follow established processes.

• Reliable attendance, punctuality, and availability to work the stated in-office schedule.

• Professional demeanor and the ability to work effectively with attorneys, staff, clients, and outside contacts.

Preferred

• Experience in a law firm, particularly a criminal defense practice.

• Experience assisting clients in a legal, medical, or other professional services setting.

• Experience using a multiline telephone system and managing a busy front desk.

• Familiarity with legal terminology in English and Spanish.

We are a leading North Texas criminal defense firm representing clients facing serious criminal charges in state and federal courts. Our firm is fast-paced, collaborative, and committed to high standards of professionalism, accountability, and client service.

We believe great results start with our most valuable asset - our team. We’re looking for motivated people who want to develop professionally and be part of a firm that takes pride in improving the lives of others each day. We believe our team should have a workplace that reflects the same high standards we bring to clients.

What We Offer:

• Competitive compensation

• Performance-based raises and bonuses

• Health Insurance Benefits

• 401(k) Retirement Plan with Match

• Generous PTO + Paid Holiday Schedule

• Professional Development + Opportunity to Grow

• Premier Office Location in a Modern, Professional Setting

• On-site Fitness Center

• On-site Golf Simulator

• Regular firm events and team activities

• Collaborative, team-oriented work environment