The banquet captain leads the flawless execution of food and beverage service at events. They act as the primary liaison between the client, guests, kitchen staff, and servers. Their responsibilities span reviewing event orders, managing staff assignments, overseeing setup and breakdown, and ensuring high-end hospitality.

Event Execution & Client Relations

• Review BEOs: Read and interpret Banquet Event Orders (BEOs) to ensure room setups, menus, and timelines align with client expectations.
• Pre-Shift Briefings: Lead pre-service meetings to assign server sections, review menu items, and align kitchen and bar timing.
• Client Liaison: Greet the event host, address immediate requests, and ensure seamless service from the first course to dessert.

Staff & Operations Management

• Delegate Duties: Direct and supervise banquet servers, bartenders, and support staff during events to guarantee efficiency.
• Coordinate with Culinary Teams: Work directly with the head chef to ensure food is coursed, timed, and presented perfectly.
• Set-up & Breakdown Oversight: Monitor the placement of tables, linens, centerpieces, and place settings to meet venue quality standards.

Guest Experience & Administration

• Troubleshoot Issues: Address and resolve guest complaints or requests promptly and professionally.
• Quality & Safety Compliance: Enforce health, sanitation, and responsible alcohol service regulations.
• Billing & Reporting: Process final checks, track gratuity distributions, and submit shift reports to management.

• Prior banquet experience required
• Lead or supervisory experience highly preferred
• Strong guest service personality

Tucked away near the scenic Litchfield Hills of Connecticut and conveniently located between New York & Boston, The Heritage Hotel, Golf, Spa, & Conference Center boasts New England charm with a modern touch. We offer many on-site amenities to enhance your stay, such as a full-service spa, a complete gym & health club, a restaurant, golfing, & more.

The state of Connecticut boasts many diverse dining options, attractions for all ages & interests, historical sites & museums, and many microbreweries & distilleries. Check out our explore page and plan your New England adventure today!