Auto Repair Advisor

Spencer's Auto and Diesel • Ocala, FL, US

Posted 6 months ago

Description

Are you a car fanatic with specialized knowledge in automotive technology and service work? We’re looking for a problem-solving automotive service advisor to join our busy shop! Our ideal candidate has great customer service skills and can tackle everything from fielding customer concerns and scheduling appointments for our service department to making accurate calls about vehicle warranty protections. If you thrive in a multifaceted work environment, apply today!

Responsibilities

Managing mechanics and their work in progress.
Schedule and assign work as required.
Interview candidates for open positions.
Counsel and discipline employees as needed.
Participate in employee reviews.
Ensure that employees exceed all customer service standards through training and coaching.
Reinforces dress code and professional protocol in the bay.
Tracks and overcomes inadequate quality performance through the inspection of individual employees’ work.
Hold weekly meetings and ensure the timely communication of new initiatives and policies.
Achieves production goals.

Leverage automotive technology and product knowledge to clearly address customer needs and share the status of service appointments
Verify warranty protections, review service contract coverage, create cost estimates, and all other documentation to facilitate vehicle service work
Address customer concerns and conduct thoughtful follow-up to ensure they are happy with repair work
Maintain the service department schedule and slot appointments for vehicle repairs
Manage all automotive paperwork, including repair orders, invoices, and maintenance records

Qualifications

A valid, state-issued driver’s license and a clean driving record are required.
High school diploma or a GED is mandatory.
Must have problem-solving and computer skills, including proficiency in Microsoft Excel, Word, and other fundamental programs.
Must have strong organizational, communication, and interpersonal skills.
Work history should include a service advisor role or other employment related to automotive technology.
Excellent organizational, interpersonal, and communication skills are necessary.
A valid, state-issued driver’s license and a clean driving record are required.
Have a high school diploma or GED equivalent.

Possession of a valid, state-issued driver’s license and clean driving record is integral
Exemplary Microsoft Office program and general computer skills are mandatory
Work history should include a service advisor role or other employment-related to automotive technology
Stellar communication, organizational, and interpersonal skills are needed
Have a high school diploma or GED equivalent

Compensation

$42,000 - $47,000/year

About Spencer's Auto and Diesel

Spencer's Auto and Diesel in Ocala, FL, provides general auto and diesel services to keep customers' vehicles running properly. All mechanical work is completed by certified, expert auto repair and service technicians with many years of expertise in performing various auto and diesel mechanical work, from simple oil changes to entire engine overhauls.

The company provides the employees 100% of their health insurance, IRA, paid vacations, and a flexible work week (4 X 10-hour days or 5 X 8-hour days).

The company's mission statement: People over profit, quality over quantity, and relationships over processes.