Location: Flossmoor Social – Managed by 7th Floor Hospitality Group
Reports to: Director of Hospitality
Status: Full-time
Compensation: Annual $37,500 + Tips (Average $65,580) & Benefits

JOIN THE MISSION: Hospitality with Purpose

At 7th Floor Hospitality Group, we believe hospitality is more than service — it is the art of creating meaningful experiences. Our spaces exist to build connection, community, and memorable moments through intentional detail, thoughtful leadership, and elevated service standards.

Flossmoor Social and Pretty Brown Lounge operate under the philosophy:

One Guest. One Table. One Service.

The Hospitality Manager plays a critical leadership role in ensuring every guest interaction reflects warmth, professionalism, efficiency, and emotional intelligence.

Inspired by the principles of Unreasonable Hospitality, this role blends operational leadership with hands-on service to maintain excellence while developing strong, confident hospitality teams.

ROLE SUMMARY

The Hospitality Manager is responsible for leading Front-of-House operations, developing team performance, supporting hiring initiatives, managing schedules daily, maintaining operational supply standards, and ensuring financial awareness related to labor and operational expenses.

This role balances leadership responsibilities with revenue-generating service shifts, ensuring management remains closely connected to the guest experience while supporting business profitability.

The Hospitality Manager ensures that daily operations align with company culture, service expectations, and financial performance goals.

Work Structure: This role maintains leadership presence on the floor while contributing directly to service execution.

Weekly Role Structure:

• 2 Manager Shifts (Floor Leadership)

• 2-3 Service Shifts (Bartending or Serving)

This structure allows leadership to remain actively connected to guest experience, team performance, and operational flow.

Front of House Leadership

• Lead daily FOH operations during manager shifts

• Ensure service standards are executed consistently and professionally

• Act as floor leader supporting servers, bartenders, hosts, and support staff

• Ensure team delivers hospitality aligned with 7th Floor Hospitality Group standards

• Monitor pacing of service and adjust floor support as needed

• Assist team members during peak business periods

• Maintain a visible and approachable leadership presence on the floor

• Address guest concerns promptly and professionally

• Ensure a positive and solutions-focused work environment

• Support team accountability while maintaining a respectful leadership tone

• Reinforce company culture and service expectations

.
Guest Experience Ownership

• Ensure every guest interaction reflects intentional hospitality standards

• Promote emotional connection between team members and guests

• Identify opportunities to enhance the guest experience

• Ensure service recovery is handled with professionalism and care

• Maintain consistency between Flossmoor Social and Pretty Brown Lounge guest experience standards

• Encourage team members to personalize guest interactions when appropriate

• Support a culture focused on creating memorable experiences

Hiring & Personnel Development

• Participate in interviewing and selecting FOH team members

• Support onboarding of new hires

• Identify team members with leadership potential

• Assist in building a strong and reliable FOH team

• Support proper personnel levels based on business demand

• Assist with team member performance development conversations

• Ensure new hires complete onboarding expectations

• Ensure team certifications are completed and maintained:

  • Food Handlers Certification

  • BASSET Certification

  • Allergen Awareness Certification

Training & Team Development

• Support training programs for servers, bartenders, hosts, and support staff

• Ensure team members understand Steps of Service standards

• Reinforce menu knowledge, beverage knowledge, and guest engagement skills

• Support consistent service execution across all shifts

• Assist in conducting training shifts and skill development sessions

• Promote continuous learning within the FOH team

• Provide coaching to improve service quality and efficiency

• Reinforce hospitality culture expectations aligned with 7th Floor Hospitality Group

• Support implementation of 7th Shift communication standards

Scheduling & Labor Management

• Assist in building and adjusting FOH schedules

• Schedule team members based on business volume and reservations

• Maintain awareness of labor cost targets when scheduling

• Ensure proper shift coverage while avoiding over-scheduling

• Assist with shift changes and call-offs professionally

• Balance personnel needs with financial performance goals

• Forecast personnel needs based on reservations, events, and seasonal demand

• Support labor efficiency while maintaining service standards

Administrative Responsibilities

During the weekly administration shift, responsibilities include:

• Review personnel needs and upcoming reservations

• Track team certifications, onboarding progress, & documents

• Maintain communication updates for FOH team members

• Prepare materials for 7th Shift meetings

• Assist with supply ordering and inventory tracking

• Coordinate with leadership on operational needs

• Assist in event preparation planning

• Maintain organized documentation related to FOH operations & SOPs

• Identify operational improvements to enhance efficiency

• Support consistency across both Flossmoor Social and Pretty Brown Lounge

Supply & Operational Inventory Oversight

• Monitor Front-of-House operational supplies including:

  • Uniform pieces

  • Smallwares

  • Guest amenities

  • Paper goods

  • Cleaning support items

  • Service tools

  • Bar support items (non-alcohol inventory)

• Maintain proper par levels to ensure operational readiness

• Track usage patterns and anticipate ordering needs

• Prevent shortages or over-ordering

• Coordinate supply needs with leadership team

• Ensure FOH areas are properly stocked and organized

• Maintain awareness of supply costs in relation to operational budgets

Financial Awareness & Budget Responsibility

The Hospitality Manager contributes to maintaining financial performance by managing labor efficiency and supply expenses responsibly.

Responsibilities include:

• Track FOH operational supply expenses

• Maintain awareness of quarterly and annual budget goals

• Monitor labor scheduling efficiency

• Support labor percentage targets through responsible scheduling practices

• Identify opportunities to reduce waste without compromising guest experience

• Support financial performance through efficient team scheduling

• Communicate supply needs proactively to avoid rush ordering costs

• Assist leadership in maintaining operational cost control

• Support quarterly and annual financial planning goals

This role requires understanding that strong hospitality and strong financial awareness work together to create sustainable business growth.

Service Shift Responsibilities (Bartender or Server)

During service shifts, the Hospitality Manager actively contributes to revenue generation while modeling strong hospitality standards.

Responsibilities include:

• Execute full Steps of Service

• Demonstrate strong food and beverage knowledge

• Provide attentive and professional guest service

• Support team members during busy periods

• Maintain strong sales performance through suggestive selling

• Uphold professional appearance and service standards

• Lead by example through positive attitude and strong work ethic

• Support overall flow of service during peak business hours

Key Performance Indicators (KPIs)

Performance success in this role may be measured by:

• Guest satisfaction and experience quality (Google Rating)

• Team retention and development

• Training completion rates

• Service consistency across shifts

• Labor efficiency and scheduling effectiveness

• Responsible supply cost management

• Team morale and culture alignment

• Revenue contribution during service shifts

• Communication effectiveness within the team

• Operational readiness for daily service

Skills & Qualifications

• Experience: 1–2 years in a fast-paced dining environment preferred, but attitude and presence matter most.

• Physical Readiness: Able to lift up to 25 pounds, stand/walk for long periods, and work in a dynamic environment.

• Availability: Nights, weekends, and holidays are expected; we show up when guests need us most.

7th Floor Hospitality Group (7FHG) is a multi-concept hospitality company bringing vibrant, downtown-style experiences to suburban communities. Our portfolio includes The Embassy (modern luxury cigar lounges), Flossmoor Social (modern American dining), The Cove (seafood-forward dining), Elevate (upscale steakhouse dining), and management properties, with additional projects in development across the Midwest. We believe hospitality is more than food and drinks—it’s about creating spaces where people connect, celebrate, and build community. As a rapidly growing company, we offer team members the chance to be part of a dynamic, business-driven culture where ideas are valued, growth is encouraged, and excellence is the standard.

Manager Benefits

• Paid Time Off: 2 weeks PTO annually

• Health Benefits: Access to healthcare, vision, and dental benefits and more.

• Leadership Role: Opportunity to influence culture, training, and operational standards across multiple concepts