Assistant Hotel General Manager

GF Hotels and Resorts • Hilo, HI, US

Posted 4 hours ago

Description

We're searching for an experienced assistant general manager to help our general manager at the Grand Naniloa Hotel Hilo, a DoubleTree by Hilton, plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience.

Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. Our ideal candidate will have Hilton experience plus rooms and front office leadership experience. Apply now if this seems like an exciting new opportunity to you!

Responsibilities

Facilitates management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
Assist general manager in the day-to-day operation of the hotel in maintaining all standards of guest service
Create the yearly hotel budget in collaboration with the general manager and department heads, and assess and adjust performance throughout the year to stay profitable
Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed
Propose adjustments that will increase hotel profitability by assessing department performance and identifying issue areas

Qualifications

3 or more years of rooms and front office leadership experience
Hilton experience ideal

3+ years of experience working in a hotel or the hospitality industry required
Previous experience managing a team is required; preferably in a hospitality role such as department manager
A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related field
Possess excellent organizational skills, communication skills, and problem-solving skills
This role requires a strong emphasis on putting the guest first and providing exceptional customer service

Compensation

$110,000 - $120,000 yearly

About GF Hotels and Resorts

GF Hotels and Resorts, based in Philadelphia, Pennsylvania, is a full-service hospitality ownership and management company that, through its operating affiliates, works on behalf of a variety of individual owners, real estate funds, and institutional lenders. GF believes in the enterprising spirit with a promise of integrity and an overall passion for hospitality.

At GF, we believe that people are the key to our success. We offer health insurance, paid time off, ongoing learning opportunities, competitive compensation, plus a great culture.