Assistant General Manager (Salaried)

Candlewood Suites St. Charles is seeking a motivated, hands-on Assistant General Manager to support the General Manager in the day-to-day operation of our 94-room extended-stay hotel.

The ideal candidate is a leader who is passionate about guest service, team development, and operational excellence.

Previous hotel leadership experience is required. Experience with IHG brands and Opera PMS/Opera Cloud is preferred; however, we are willing to train the right candidate with a strong hospitality background and a desire to grow their career.

• Partner with the General Manager to lead all aspects of hotel operations, ensuring exceptional guest satisfaction, profitability, and team performance.
• Drive operational excellence across Front Desk, Housekeeping, Maintenance, and Guest Services departments.
• Hold department leaders and team members accountable for meeting company standards, performance expectations, and guest service goals.
• Analyze and improve key hotel metrics, including Occupancy, ADR, RevPAR, labor costs, guest satisfaction scores, and profitability.
• Recruit, train, coach, and develop a high-performing team while fostering a positive workplace culture.
• Conduct regular property inspections to ensure compliance with IHG brand standards, safety requirements, and cleanliness expectations.
• Effectively communicate priorities, expectations, and performance goals.
• Manage scheduling and labor productivity to maximize efficiency while maintaining service excellence.
• Oversee guest recovery efforts and resolve escalated guest concerns with professionalism and urgency.
• Ensure compliance with all federal, state, local, and company regulations, including safety, security, and risk management standards.
• Assist in developing and executing strategies to increase occupancy, market share, and guest loyalty.
• Partner with the Sales and Revenue Management teams to achieve revenue goals and maximize hotel performance.
• Lead by example through active involvement in daily hotel operations and guest interactions.
• Assume full responsibility for hotel operations and decision-making in the General Manager's absence.

Required:

• Minimum 1 year of supervisory or management experience in hotel hospitality.
• Strong leadership, communication, and organizational skills.
• Ability to multitask in a fast-paced environment.
• Flexible schedule, including weekends and holidays as needed.
• Proficiency with Microsoft Office and basic computer systems.

Preferred:

• Hotel management experience.
• Experience with IHG hotels and brand standards.
• Experience using Opera PMS.
• Extended-stay hotel experience.
• Bilingual English/Spanish.

Don't meet every qualification?

We are willing to train the right candidate who demonstrates leadership potential, a strong work ethic, and a commitment to delivering exceptional guest service.

At Ark Hospitality, we believe great guest experiences start with great team members. We are committed to providing exceptional service, fostering teamwork, and creating a positive work environment where employees feel valued and supported.

Our culture is built on integrity, respect, and excellence, with opportunities for growth and development throughout the hospitality industry.