Assistant General Manager

Hyatt Place Sharonville Convention Center • Cincinnati, OH, US

Posted 18 hours ago

Description

Are you a driven leader who thrives on providing 5-star service to hotel guests? You could be the perfect fit for our next assistant general manager position! We need an experienced hospitality expert who can work with our general manager on daily operations and take on their responsibilities, such as managing staff and department operations, while they are not available.

Our ideal candidate has a bachelor's degree in hospitality management and a strong desire to provide great customer service. This will be mostly mid-day and evening shifts, and weekends will be required. Please apply as soon as possible if you are looking for a new and exciting challenge in the hotel industry!

Responsibilities

Empower the human resources department to increase efforts for turnover management, employee motivation, and employee growth and retention by providing support
Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed
Collaborate with department heads and the general manager to develop an annual budget, and assess performance throughout the year, making modifications as needed to preserve profitability
Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas
Consult with the general manager to ensure that all guest service standards are met daily

Qualifications

This role requires a strong emphasis on putting the guest first and providing exceptional customer service
You must have a high school diploma or GED; bachelor’s degree in hospitality management, or a related field
3+ years of experience working in a hotel or the hospitality industry required
A proven record of experience managing a team, preferably in a hospitality role, is required
Have superb communication skills, organizational skills, and problem-solving skills

About Hyatt Place Sharonville Convention Center

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.