ESSENTIAL FUNCTIONS:

• Always be NICE to fellow staff and players; find every opportunity to offer a friendly smile, wave and greeting.
• Enforces performance standards, policies, and procedures according to Food and Beverage and Casino guidelines.
• Assists in complying with all food and beverage health and safety regulations, as well as all federal, state, and local applicable laws.
• Responsible for assisting with the scheduling, evaluation, and training of the staff, ensuring staff’s compliance with all guest service standards.
• Ensures floor operations are run in a smooth and efficient manner, providing assistance as needed.
• Reviews and makes suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign, and discipline staff members in a fair and equitable manner.
• Maximizes cost effectiveness by ensuring compliance with established budget, labor, and revenue benchmarks.
• Responsible for listening to, evaluating, and ensuring control of guests' complaints.
• Monitors the job performance of staff members and provides feedback on it to aid the staff members in developing and enhancing their skills.
• Confers with the manager concerning operational deficiencies and areas in need of attention.
• Assists in maintaining consistent, regular attendance records for staff.

MINIMUM QUALIFICATIONS:

• Knowledge of Food and Beverage service, sanitation, and health codes
• Guest service, public relations, oral/written communication, and computer skills
• Familiarity with Point of Sale systems is essential
• Ability to work in a fast-paced environment
• Bilingual in English and Spanish is desirable

REQUIRED EDUCATION:

• High School Diploma or equivalent required
• Some college preferred
• Food Handlers Certification is provided on-site.

REQUIRED EXPERIENCE:

• Minimum two years of supervisory experience