Experienced Front Office Receptionist & File Clerk

Client-Focused Personal Injury Law Firm — Feasterville-Trevose, PA

Not every front desk position is the same.

At Fighting For People Injury Law of Pollack Law, LLC, the front office is where trust begins. Clients often come to us after an accident, injury, or difficult life disruption. They may be overwhelmed, frustrated, in pain, or unsure where to turn.

That means the person at our front desk matters.

This is not a “just answer the phones” position.

The Role

You will be the first voice many clients hear and the first face they see when they contact our firm.

Your job will be to make clients and visitors feel welcomed, heard, respected, and cared for - while also helping our legal team stay organized and run smoothly. This role includes answering phones, greeting visitors, scheduling appointments, filing, scanning, copying, maintaining documents, basic computer work, and general office support.

The right person will take ownership of the front office and treat the details as important — because in a law firm, they are.

If you are warm, professional, organized, reliable, computer-comfortable, and proud of doing excellent work, we would like to meet you.

What You’ll Do

Front Office & Client Contact

• Answer incoming calls professionally, warmly, and clearly
• Screen and route calls to the appropriate team member
• Take accurate, complete, and useful messages
• Greet clients, visitors, vendors, and guests with professionalism and kindness
• Schedule and confirm appointments, meetings, and client visits
• Help maintain office calendars and daily schedules
• Keep the reception area and conference room neat, organized, and client-ready

Filing, Documents & Office Organization

• Open, organize, label, scan, copy, save, and file documents
• Maintain paper files and electronic files
• Help ensure documents are saved in the correct location and named properly
• Assist with mail, faxes, copying, scanning, printing, and document preparation
• Help keep office systems, supplies, and files orderly
• Protect confidential client and firm information at all times

Basic Computer & Administrative Work

• Perform basic data entry and document updates
• Work with email, PDFs, Microsoft Word, Excel, Outlook, scanners, copiers, and printers
• Save, print, scan, email, and organize documents
• Assist with basic office projects and administrative tasks
• Learn firm systems and procedures over time

Growth Opportunity: For the right person, this position may grow into additional responsibilities, such as assisting with client intake, case management tasks, medical record organization, document follow-up, and other legal support work. We are happy to train the right person who has the right attitude, reliability, and attention to detail

• Prior receptionist, front office, administrative, filing, or professional office experience preferred
• 2+ years of similar experience preferred
• High school diploma or GED required
• Strong telephone and communication skills required
• Basic computer proficiency required
• Experience with Microsoft Word, Excel, Outlook, email, PDFs, scanning, copying, and electronic filing preferred
• Prior law office, medical office, insurance office, or professional services experience is a plus
• Spanish fluency is a plus
• Must be able to work in person at our Feasterville-Trevose, PA office

Legal experience is helpful but not required for the right person. We care more about reliability, intelligence, warmth, organization, computer comfort, attention to detail, and willingness to learn.

For an exceptional candidate with strong front office, legal office, medical office, administrative, or computer experience, compensation may be discussed based on qualifications and ability to take on additional responsibilities.

Who We Want

We are looking for someone who:

• Has strong phone skills and a pleasant, professional manner
• Is naturally organized and detail-oriented
• Takes pride in doing work correctly
• Shows up on time and follows through
• Is comfortable using computers and willing to learn new systems
• Can stay calm and polite even when the phones are busy or a client is upset
• Communicates clearly in person, by phone, and by email
• Understands the importance of confidentiality
• Notices what needs to be done instead of waiting to be told every time
• Accepts feedback and wants to improve
• Has a positive, team-first attitude
• Wants to be useful, valuable, and trusted

This is a great position for someone who has worked as a receptionist, front desk coordinator, file clerk, administrative assistant, legal assistant, medical office assistant, chiropractic office assistant, insurance office assistant, or professional office assistant.

This Position Is Probably a Great Fit If You

• Enjoy helping clients, customers, or visitors
• Show up on time, prepared, and ready to work
• Are good at keeping files, papers, calendars, and tasks organized
• Are comfortable answering phones and taking clear, accurate, and complete messages
• Can handle routine work without losing focus
• Like being the person others can count on
• Are careful with details
• Want to work in a professional office where your reliability matters
• Want to learn more and take on additional responsibilities over time

We are looking for someone who understands that excellent administrative work is important work. Someone who cares about the details because, in a law firm, details matter.

This Position Is Probably Not a Fit If You

• Do not like answering phones
• Struggle with punctuality or attendance
• Prefer remote work
• Are uncomfortable with computers, scanning, email, or electronic documents
• Need constant reminders to complete routine tasks
• Have difficulty staying organized
• Do not enjoy working with clients or members of the public
• Believe filing, scanning, and front desk work are “beneath” you

At Fighting For People Injury Law of Pollack Law, LLC, helping injured people is personal.

We represent people whose lives have been disrupted by accidents, injuries, medical treatment, lost wages, insurance problems, and uncertainty. Clients trust us during some of the most difficult moments of their lives, and we take that responsibility seriously.

We are a successful plaintiff-side personal injury law firm with a strong record of helping clients. Our culture values empathy, professionalism, teamwork, preparation, attention to detail, and doing things the right way.

Every person in our office plays a role in serving our clients. That includes the person answering the phone, greeting visitors, organizing files, scanning documents, and keeping the office moving.

If you want to be part of a firm that fights for people — and if you take pride in being dependable, organized, and helpful — we encourage you to apply.