We are seeking a highly organized, detail-oriented, and customer-focused Administrative Assistant to support daily operations across multiple departments within our law firm. This role is essential to maintaining smooth communication, efficient mail processing, and overall office workflow.

The ideal candidate is a strong communicator who thrives in a collaborative environment, demonstrates sound judgment, and is comfortable balancing multiple responsibilities. This position encompasses three core functions: Phone Receptionist, Mailroom Coordinator, and general administrative support.

This is a full-time, in-person position at our Charles Town, WV, location. Hours of operation are M - F, 8:30 AM - 5:00 PM.

If you are a detail-oriented professional with strong communication skills and an interest in supporting a dynamic legal team, please apply today! Applicants should submit a resume and cover letter highlighting relevant experience and qualifications for consideration.

Phone Receptionist (Client-Facing Communication)

Estimated Time Allocation: 33%

• Answer and triage all incoming phone calls in a courteous and professional manner
• Route new client inquiries promptly to the intake team
• Direct calls from current clients, adjusters, vendors, medical providers, and attorneys to appropriate staff
• Screen and filter cold sales calls and spam using sound judgment
• Maintain call logs, as needed, to ensure proper follow-up and accountability
• Represent the firm with professionalism, warmth, and efficiency at all times

Mailroom Coordinator (Daily Mail Processing & Distribution)

Estimated Time Allocation: 33%

• Retrieve mail daily from the post office (located 1 block from the office) and collect mail delivered onsite
• Open, sort, and evaluate incoming mail to determine appropriate handling
• Scan all physical mail accurately, ensuring clear and complete digital copies
• Route checks to the finance department immediately upon receipt
• Name and save scanned documents according to firm protocols for downstream processing
• Review document classification within Filevine for accuracy following AI processing (Foundation AI)

General Administrative Support - (Implied support across departments)

Estimated Time Allocation: 33%

• Assist with cross-department communication and coordination
• Support the intake, legal, and finance teams as needed
• Maintain organized digital and physical records
• Help ensure operational consistency and process adherence

• Strong attention to detail, organizational skills, and follow-through
• Excellent verbal communication skills with a friendly, confident phone presence
• Customer-service mindset with a professional demeanor
• Ability to manage multiple responsibilities across departments efficiently
• Demonstrated ability to learn and use technology platforms (e.g., Filevine, LeadDocket, Microsoft Office, document scanners)
• Strong problem-solving skills, critical thinking, and sound judgment
• Ability to handle sensitive legal and financial information with discretion and confidentiality
• Familiarity with the legal or insurance industry is preferred but not required
• Physically able to lift small mail bins and walk one block daily to retrieve mail

Skinner Accident and Injury Lawyers is an established and growing law firm that has earned the trust and respect of the community it has served for nearly 50 years. Our attorneys are currently licensed in DC, IL, MD, NY, VA & WV, and we represent individuals for Auto Accidents, Consumer Protection, Bad Faith Insurance, Personal Injury, Products Liability, and Wrongful Death cases.

What We Offer

• Competitive compensation commensurate with experience and case results
• Comprehensive benefits package including health insurance, dental insurance, vision insurance, and 401(k)
• Professional development and continuing legal education opportunities
• Opportunity to build and grow your practice within an established, expanding firm

Skinner Law Firm is an equal opportunity employer. We welcome applicants from all backgrounds.